Aliyah Carter
Houston,TX
Summary
Dynamic leader and adept communicator with extensive experience in customer service and team management, notably at G2 Secure Staff. Excelled in fast-paced environments, ensuring superior service across multiple sectors. Demonstrated proficiency in POS systems and a commitment to excellence, enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Aircraft Cabin lead
G2 Secure Staff
Houston, US
04.2022 - 03.2024
- Service 5-7 planes a night by making sure aircraft is fully stocked and cleaned.
- Team lead of 4 to 5 team members to meet daily production goals.
- Maintained records of service performed in order to track maintenance needs.
- Swept and mopped floors of aircraft cabin.
- Vacuumed carpets and upholstery to remove dirt, dust, and debris.
- Performed interior cleaning duties such as wiping down walls, ceilings, windows, mirrors, seats, luggage bins, trays, and other components of the cabin area.
- Conducted post-flight inspections of cabin area after disembarkation of passengers.
Call Center Agent
ReconMR
Houston, US
12.2021 - 04.2022
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Provided accurate information on products and services to customers.
- Participated in training sessions to stay abreast of new products, services, policies and procedures.
Call Center Representative/Customer Service
Senture
Houston, US
07.2020 - 12.2021
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained strong call control and quickly worked through scripts to address problems.
Crew Member
McDonald's
Houston, US
04.2020 - 07.2020
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Cashier/Customer Service
Kohl's
Houston, US
10.2019 - 03.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Server
Pappas Bar-B-Q
Houston, US
02.2019 - 10.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered food orders promptly and courteously.
Cashier
Whataburger
Houston, US
05.2018 - 02.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Followed company security procedures for handling large sums of money.
- Answered customer questions and provided store information.
Education
High school diploma -
Andy Dekaney High School
Houston, TX06.2020
Associate of Arts -
Stephen F. Austin State University
Nacogdoches, TXSkills
- Food Service
- Serving Experience
- Food Preparation
- POS
- Customer service
- Computer skills
- Typing
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Aircraft Cabin lead
G2 Secure Staff
04.2022 - 03.2024
Call Center Agent
ReconMR
12.2021 - 04.2022
Call Center Representative/Customer Service
Senture
07.2020 - 12.2021
Crew Member
McDonald's
04.2020 - 07.2020
Cashier/Customer Service
Kohl's
10.2019 - 03.2020
Server
Pappas Bar-B-Q
02.2019 - 10.2019
Cashier
Whataburger
05.2018 - 02.2019
High school diploma -
Andy Dekaney High School
Associate of Arts -
Stephen F. Austin State University
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