Aliyah Coffey
Ashland,KY
Summary
Dedicated and detail-oriented professional with over five years of experience delivering exceptional customer service in high-pressure, fast-paced environments. Adept at managing front-facing operations, handling confidential information, and maintaining a calm, organized demeanor in dynamic settings. Recognized for outstanding communication, problem-solving, and interpersonal skills, with a proven ability to build trust and rapport with diverse individuals. Strong multitasker with experience in scheduling, conflict resolution, and streamlining workflow processes to enhance efficiency and customer satisfaction. Brings a proactive attitude, sharp attention to detail, and a commitment to creating a welcoming and supportive environment.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
09.2020 - 08.2022
Barista
Starbucks
08.2022 - 04.2023
Barista
Starbucks
04.2023 - Current
- Prepared and served high-quality beverages following standardized recipes.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Implemented health and safety protocols to maintain a safe working environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Developed and implemented training programs for new baristas, enhancing skills and service quality.
- Led workshops on espresso preparation techniques, ensuring consistency across beverage offerings.
- Streamlined onboarding processes to improve efficiency and reduce training time for new hires.
- Mentored junior staff, fostering a collaborative environment and promoting professional growth.
- Conducted regular performance evaluations, providing constructive feedback to enhance team capabilities.
- Collaborated with management to refine standard operating procedures for beverage preparation and customer service.
- Addressed customer feedback proactively, leading initiatives to enhance overall guest satisfaction levels.
- Handled cash and processed payments accurately to avoid errors.
- Taught proper procedures and strategies for success to new employees.
Education
BHSA - Medical Heath Service Administration
Ohio Southern University
Ironton, OH12-2026
High School Diploma -
Lancaster High School
Lancaster,OH08-2022
Skills
- Telephone etiquette and communications
- Time management
- Personable interaction
- Strong focus on accuracy
- Collaborative team member
- Effective problem resolution
- Cash management
- Opening and closing duties
- Effective communicator
- Commitment to maintaining cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Collaborative decision-making
- Exceptional information retention
Timeline
Barista
Starbucks
04.2023 - Current
Barista
Starbucks
08.2022 - 04.2023
Barista
Starbucks
09.2020 - 08.2022
BHSA - Medical Heath Service Administration
Ohio Southern University
High School Diploma -
Lancaster High School
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