Aliyah Collins
Belleville,US
Summary
I am a motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members. Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
White Castle
Shiloh, Illinois
04.2024 - Current
- Educated customers on menu items, product ingredients and nutritional values.
- Scrubbed and polished counters to remove debris and food.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assembled and served meals according to specific guest requirements.
- Processed payments on cash register and counted back bills and change to patrons.
- Packed fast food products in approved containers, cups, and bags.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Resolved customer complaints in a professional manner.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained an organized work area to ensure efficient operations.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized and restocked supplies to support operations and team productivity.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Seasonal Photography
Portrait Holdings
Fairview Heights, IL
12.2023 - 04.2024
- Assisted customers with product selection and purchase decisions.
- Operated a cash register to process customer payments.
- Communicated effectively with other staff members about customer needs.
- Greeted customers entering the store and answered inquiries.
Crew Member
McDonald’s
Shiloh, Illinois
06.2023 - 08.2023
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Presented orders to guests within anticipated service times.
- Educated customers on menu items, product ingredients and nutritional values.
Data Entry
Teens Against Killing Everywhere
East St. Louis, US
06.2022 - 08.2022
- Managed a high volume of calls while meeting or exceeding quality standards
- Backing up and securing information
- Maintain customer confidence and protect operations by keeping information confidential
- Follow data program techniques and procedures to meet data entry requirements
Education
High School -
Belleville Township East High School
Belleville, IL05-2024
Associate of Applied Science - Health Information Technology
Southwestern Illinois College
Belleville, ILSkills
- Technical skills
- Transcription skills
- Data Entry
- Document digitization
- Office modernization
- Data organization
- Communications
- Process improvement
- Customer service
- Organization
- Problem resolution
- Maintains confidentiality
- Basic math
- Attention to detail
- Safety awareness
- Creativity and innovation
- Team contributions
- Safety
- Task prioritization
- Product knowledge
Certification
- Food service certification
References
References available upon request.
Timeline
Crew Member
White Castle
04.2024 - Current
Seasonal Photography
Portrait Holdings
12.2023 - 04.2024
Crew Member
McDonald’s
06.2023 - 08.2023
Data Entry
Teens Against Killing Everywhere
06.2022 - 08.2022
High School -
Belleville Township East High School
Associate of Applied Science - Health Information Technology
Southwestern Illinois College
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