Aliyah Creagh
Mobile,AL
Summary
Adept at transforming complex datasets into actionable insights, I leveraged advanced Excel and data visualization skills at Intuit to enhance business decision-making. My background in customer service at AT&T honed my ability to manage high-stress situations, ensuring professionalism and empathy in every interaction. This unique blend of analytical prowess and interpersonal skills drives consistent improvements in customer satisfaction and business performance.
Overview
2026
2026
years of professional experience
Work History
Data Analyst
Intuit
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Generated standard and custom reports to provide insights into business performance.
- Provided technical support for troubleshooting analytics and reporting issues.
Customer Service Representative
AT&T
08.2024 - 12.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Walmart
11.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Data Analyst
Amazon
06.2020 - 01.2021
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Used statistical methods to analyze data and generate useful business reports.
Education
Associate In Data Analytics - Computational Science
University of South Alabama
Mobile, AL05.2024
Skills
- Data visualization and presentations
- Data analysis
- Python programming
- Excel functions
Timeline
Customer Service Representative
AT&T
08.2024 - 12.2025
Customer Service Representative
Walmart
11.2023 - 04.2024
Data Analyst
Amazon
06.2020 - 01.2021
Data Analyst
Intuit
Associate In Data Analytics - Computational Science
University of South Alabama