Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aliyah De Zwart

Lubbock,TX

Summary

As a lifeguard, Smoothie King team member, and hostess, I have gained valuable experience in customer service, teamwork, and maintaining a safe environment. With a strong work ethic and communication skills, I am adept at handling diverse responsibilities and providing exceptional service. My experience in these roles has honed my ability to work well under pressure and adapt to dynamic environments.

Overview

3
3
years of professional experience

Work History

Lifeguard

ClubCorp
05.2020 - 08.2020
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Inspected pools and pools areas for adherence to safety protocols.
  • Trained new lifeguards on safety procedures and protocol.

Hostess

Carrabba's Restaurant
07.2021 - 02.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Team Member

Smoothie King
03.2022 - 11.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.

Education

BBA - Management

Texas Tech University
Lubbock, TX
05.2026

Skills

  • Customer Service
  • Cleaning
  • Workplace Safety
  • Equipment Operation
  • Dining Room Management
  • Guest Complaint Resolution
  • Event Planning
  • Guest Engagement
  • Reservations Management
  • Emergency Response
  • First Aid
  • Strong Communicator
  • CPR Certified
  • Team Collaboration

Languages

Dutch
Native or Bilingual
English
Native or Bilingual

Timeline

Team Member

Smoothie King
03.2022 - 11.2022

Hostess

Carrabba's Restaurant
07.2021 - 02.2022

Lifeguard

ClubCorp
05.2020 - 08.2020

BBA - Management

Texas Tech University
Aliyah De Zwart