Aliyah De Zwart
Lubbock,TX
Summary
As a lifeguard, Smoothie King team member, and hostess, I have gained valuable experience in customer service, teamwork, and maintaining a safe environment. With a strong work ethic and communication skills, I am adept at handling diverse responsibilities and providing exceptional service. My experience in these roles has honed my ability to work well under pressure and adapt to dynamic environments.
Overview
3
3
years of professional experience
Work History
Lifeguard
ClubCorp
05.2020 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Inspected pools and pools areas for adherence to safety protocols.
- Trained new lifeguards on safety procedures and protocol.
Hostess
Carrabba's Restaurant
07.2021 - 02.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Team Member
Smoothie King
03.2022 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
Education
BBA - Management
Texas Tech University
Lubbock, TX05.2026
Skills
- Customer Service
- Cleaning
- Workplace Safety
- Equipment Operation
- Dining Room Management
- Guest Complaint Resolution
- Event Planning
- Guest Engagement
- Reservations Management
- Emergency Response
- First Aid
- Strong Communicator
- CPR Certified
- Team Collaboration
Languages
Dutch
Native or Bilingual
English
Native or Bilingual
Timeline
Team Member
Smoothie King
03.2022 - 11.2022
Hostess
Carrabba's Restaurant
07.2021 - 02.2022
Lifeguard
ClubCorp
05.2020 - 08.2020
BBA - Management
Texas Tech University