Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aliyah Easton

San Antonio,TX

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Computer Helpdesk Technician

USAA
San Antonio, TX
01.2022 - 05.2022
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Activated accounts for clients interested in new services.

42A Human Resources Specialist

Maryland Army National Guard
Reisterstown, MD
07.2019 - 08.2021
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Oversaw promotions and position changes and handled paperwork.
  • Coordinated employee placements and administration.
  • Double-checked combat readiness of soldiers.
  • Implemented assessment systems to monitor soldier welfare.
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.

Recruiter

Maryland Army National Guard
Baltimore, MD
12.2016 - 07.2019
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Operated and maintained applicant tracking and candidate management systems.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Participated in community events representing U.S. military and recruited interested parties.
  • Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
  • Filtered interested candidates by eligibility and disqualifying factors.
  • Escorted recruits to Military Entrance Processing Station (MEPS) for evaluation and in-processing.
  • Educated interested individuals on military jobs and compared interests and ASVAB scores to potential career fields.

Education

High School Diploma -

Annapolis High School
Annapolis, MD
06.2015

Skills

  • Microsoft Windows and Office
  • Issue and Resolution Tracking
  • Contract Negotiation
  • Employee Performance Management System
  • Hiring Requirements
  • Leave of Absence Transitions
  • Employment Recordkeeping
  • In-Person and Telephone Interviewing

Certification

  • Cyber Awareness Training
  • Secret Security Clearance
  • Compliance Training
  • Microsoft Office Expert
  • SARSS-1
  • VSAT
  • File Management

Timeline

Computer Helpdesk Technician

USAA
01.2022 - 05.2022

42A Human Resources Specialist

Maryland Army National Guard
07.2019 - 08.2021

Recruiter

Maryland Army National Guard
12.2016 - 07.2019

High School Diploma -

Annapolis High School

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Aliyah Easton