Aliyah Franklin
Barstow,CA
Summary
Committed housekeeper with a strong focus on upholding high cleanliness standards and fostering welcoming environments. Collaborates effectively with teams, addresses maintenance issues promptly, and enhances guest experiences through attentive service and problem resolution.
Overview
7
7
years of professional experience
Work History
Housekeeper
Best Western
Barstow, CA
01.2025 - 03.2026
- Cleaned and sanitized guest rooms, bathrooms, hallways, and common areas to uphold high cleanliness standards.
- Adhered to hotel cleanliness and safety standards, ensuring a welcoming environment for guests.
- Change bed linens and restock supplies.
- Identified and reported maintenance needs, enhancing facility safety and guest comfort.
Answer Center Tech
Real Appeal
Las Vegas, Nevada
02.2024 - 01.2025
- Methodically guide callers through troubleshooting steps and problem-resolution steps via telephone
- Troubleshoot connectivity issues, including audio and video streaming, and Tracked member inquiries in the web-based service ticket system to support efficient issue resolution.
- Performed diagnosis and troubleshooting on equipment to minimize downtime equipment issues, restoring functionality and minimizing downtime. diagnosis on equipment.
- Provided tailored customer service to clients and potential clients, and ensured satisfaction and loyalty.
- Researched relevant information within knowledge base or other relevant resources
- Operated equipment for product assembly and quality control tasks.
- Assisted in maintaining a clean and organized work environment.
- Collaborated with team members to ensure timely project completion.
Crew Member
McDonald's
Barstow, California
08.2022 - 12.2023
- Processed orders, payments, and change accurately to deliver excellent customer service during checkout.
- Provided attentive customer service to enhance overall guest experience.
- Collaborated with team members to maintain efficient service flow during peak periods.
- Completed opening and closing duties, including workstation setup, surface cleaning, and supply restocking.
Crew Member
Chipotle Mexican Grill
Barstow, California
10.2018 - 07.2022
- Fostered a welcoming atmosphere through positive customer interactions while taking orders and promoting a positive business image.
- Prepared food items following Chipotle's recipes and quality standards.
- Processed cash and credit card payments, ensuring accurate and timely return of receipts, coins, bills, and payment cards to customers.
- Handled phone inquiries about menu items and pricing, providing accurate information to enhance customer experience.
- Assisted management team with inventory counts of food products and beverage supplies.
Education
High School Diploma -
Adelanto High School
Adelanto, CA06-2023
Skills
- Sanitation practices,
- Housekeeping,
- Attention to detail
- Guest interaction
- Customer service
- Issue resolution
- Inventory management
- Collaboration
- time management
- Written communication
Timeline
Housekeeper
Best Western
01.2025 - 03.2026
Answer Center Tech
Real Appeal
02.2024 - 01.2025
Crew Member
McDonald's
08.2022 - 12.2023
Crew Member
Chipotle Mexican Grill
10.2018 - 07.2022
High School Diploma -
Adelanto High School