Aliyah Garcia
Odessa,TX
Summary
Results-oriented customer service professional with a strong commitment to enhancing customer satisfaction. Demonstrates exceptional interpersonal skills, effectively addressing concerns and fostering positive experiences. Proven track record of driving service excellence and implementing solutions that elevate customer interactions. Aiming to further develop expertise in client relations and service strategy.
Overview
13
13
years of professional experience
Work History
Live-In Caregiver
Veterans Affairs
San Antonio, TX
09.2021 - 03.2024
- Transported clients to social events or other places they wish to visit.
- Prepared nutritious meals according to dietary restrictions and preferences.
- Monitored vital signs such as blood pressure, pulse rate and temperature.
- Organized oral medications for clients following dosage and schedule requirements.
- Communicated client conditions with family members and explained treatment options.
- Monitored health and well-being of clients and reported significant health changes.
- Performed chores and light housekeeping around client's residence.
Cashier
Texbest Convience Store
Pleasanton, TX
02.2019 - 09.2021
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed sales transactions to prevent long customer wait times.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Sandwich Artist
SUBWAY®Restaurants
Jourdanton, TX
01.2016 - 04.2017
- Organized food preparation stations and regularly replenished supplies.
- Greeted customers and provided product knowledge.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Completed opening, closing and shift change tasks by following company guidelines.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Delivered superior customer service focused on quality and meeting customer needs.
Petcare Manager
PetSmart Charities
Matthews, NC
03.2012 - 06.2013
- Monitored inventory levels of food, supplies, and medications, placing orders as required.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with other departments within the organization to develop strategies for increasing revenue from pet care services.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Implemented quality control measures to uphold company standards.
- Conducted research into new products and services that could benefit customers' pets.
- Resolved conflicts between customers or staff members in a timely fashion using effective communication techniques.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Communicated regularly with customers to answer questions about their pets' needs or provide updates on their progress.
Petcare Associate
PetSmart Charities
Matthews, NC
08.2011 - 03.2012
- Screened individuals interested in adopting pets.
- Cared for pets including providing exercise, playtime, and grooming services.
- Assessed animals for injury and illness.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Played with dogs and cats to maintain socialization and reduce stress.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Assisted customers with selecting the appropriate food, toys, treats, and other pet supplies.
Education
High School Diploma -
Garinger High School
Charlotte, NC06-2012
Skills
- Housekeeping duties
- Emotional support
- Patience and empathy
- Vital signs monitoring
- Cooking and meal preparation
- Time management
- Attention to detail
- Marketing
- Customer relationship management (CRM)
- Vendor management
- Clear communication
- Scheduling
- Organizational systems
- Recordkeeping
- Customer service
- Relationship building
- Verbal and written communication
- Project leadership
Timeline
Live-In Caregiver
Veterans Affairs
09.2021 - 03.2024
Cashier
Texbest Convience Store
02.2019 - 09.2021
Sandwich Artist
SUBWAY®Restaurants
01.2016 - 04.2017
Petcare Manager
PetSmart Charities
03.2012 - 06.2013
Petcare Associate
PetSmart Charities
08.2011 - 03.2012
High School Diploma -
Garinger High School