Aliyah Glover
Merrillville
Summary
Experienced in customer service and sales industry with knowledge and expertise to enhance customer satisfaction. Strong background in client management, skilled in effectively addressing customer needs and providing exceptional service. Computer literate and familiar with call center and work-from-home settings, able to adapt quickly to various work environments. Authorized worker in the US, ready to contribute skills and dedication to any employer.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant/Front Desk Receptionist
North Shore Healthcare
04.2024 - Current
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
Sales Associate
Bob's Discount Furniture
09.2018 - 05.2023
- Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Call Center Representative
Teleperformance
01.2016 - 12.2017
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
- Identified opportunities for process improvement within the call center operations resulting in increased efficiency and productivity
- Implemented effective strategies to de-escalate challenging situations with upset or irate customers while maintaining professionalism at all times
Education
High school diploma -
Merrillville High School
Merrillville, IN06.2015
Skills
- Five years of sales experience
- Call center experience
- Monitoring vital signs
- Patient coordination experience
- Clinical patient care
- Customer service expertise
- Skilled in digital tools
- Proficient in basic computer applications
- Transaction processing expertise
- Organized appointment management
- Effective listening skills
- Problem-solving skills
- Client satisfaction management
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- CPR Certification Present
- BLS Certification Present
- CNA May 2023 to Present Completed full clinical and class course. Passed both exams
Languages
English
Timeline
Medical Assistant/Front Desk Receptionist
North Shore Healthcare
04.2024 - Current
Sales Associate
Bob's Discount Furniture
09.2018 - 05.2023
Call Center Representative
Teleperformance
01.2016 - 12.2017
High school diploma -
Merrillville High School
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