Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliyah Hanlan

Syracuse,NY

Summary

Dynamic professional with extensive experience in employee training and customer service at McDonald’s. Proven ability to enhance team performance through effective coaching and mentorship, achieving improved customer satisfaction ratings. Skilled in food safety and workplace safety, with a strong commitment to continuous improvement and operational excellence.

Overview

6
6
years of professional experience

Work History

Crew Trainer

McDonald’s
07.2020 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
  • Monitored and evaluated performance of crew members, providing constructive feedback to facilitate growth.
  • Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety and efficiency.
  • Reduced training time without compromising quality by optimizing training curriculum and delivery methods.
  • Guided new trainers in developing effective training strategies, contributing to overall improvement of training program.
  • Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
  • Improved team cohesion with organization of regular communication workshops, fostering better teamwork and understanding.

Warehouse Worker

Hudson Egg Farm
10.2023 - 01.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.

Housekeeper

Hilton Hotels Corporation
08.2021 - 10.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Cashier

Target
06.2019 - 07.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

Science Education

Henninger
Syracuse, NY
06.2020

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Workplace safety
  • Active listening
  • Decision-making
  • Safe food handling
  • Coaching and mentoring
  • Team leadership and supervision
  • Food safety understanding
  • Food safety
  • Cleaning and sanitation
  • Staff education and training
  • Kitchen sanitation
  • POS systems
  • Opening and closing procedures
  • Delegating work
  • Role modeling
  • Product knowledge
  • Mentorship
  • Workforce management
  • Continuous improvement
  • Restaurant standards
  • Equipment maintenance
  • Conflict resolution techniques
  • Processing payments
  • Employee onboarding

Timeline

Warehouse Worker

Hudson Egg Farm
10.2023 - 01.2024

Housekeeper

Hilton Hotels Corporation
08.2021 - 10.2021

Crew Trainer

McDonald’s
07.2020 - Current

Cashier

Target
06.2019 - 07.2020

Science Education

Henninger

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