Summary
Overview
Work History
Education
Skills
Timeline
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Aliyah Harper

Pensacola,FL

Summary

Developed exceptional interpersonal and problem-solving skills in customer-focused environment; adept at enhancing client support and streamlining invoice tracking. Proven ability to resolve inquiries efficiently, ensuring high satisfaction levels. Skilled in Microsoft Office and appointment coordination, contributing to operational excellence and informed purchasing decisions. Committed to maintaining accurate records and optimizing processes.

Overview

3
3
years of professional experience

Work History

Customer Care Representative

Advanced Building Maintenance Group
04.2022 - Current
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and support.
  • Documented service issues accurately, facilitating timely resolutions and follow-ups.
  • Provided product knowledge support to customers, guiding them in making informed purchasing decisions.
  • Maintained customer records by updating account information.
  • Coordinated appointment scheduling, optimizing front desk operations for efficiency.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Utilized accounting software to track invoice statuses and streamline payment processes effectively.
  • Processed invoices accurately, preparing and help managing customer invoices to ensure accurate and timely billing

Education

Pensacola High School
Pensacola, FL
05-2025

Skills

  • Client support
  • Accurate data entry
  • Invoice tracking
  • Microsoft office
  • Appointment coordination
  • In-depth product knowledge

Timeline

Customer Care Representative

Advanced Building Maintenance Group
04.2022 - Current

Pensacola High School

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Aliyah Harper