Aliyah Harris
Wayne,MI
Summary
Accomplished Nurse Assistant and Customer Service Representative with a proven track record at Henry Ford Hospital and CheckSmart. Excelled in patient care, vital signs monitoring, and resolving high-stress
situations, enhancing patient and customer satisfaction. Skilled in active listening and electronic charting, I significantly contributed to team efficiency and positive outcomes.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Nurse Assistant
Henry Ford Hospital
Detroit Mi
12.2022 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Assisted patients with activities of daily living, promoting independence and dignity.
Nurse Assistant
Beaumont Hospital
Royal Oak, MI
05.2022 - 03.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
Customer Service Representative
Forge Industrail Staffing
Livonia, MI
04.2019 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Medical Assistant
Miller Vein
Novi
07.2021 - 11.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Customer Service Representative
Checksmart Financial
Livonia, MI
11.2016 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Highschool -
Detroit Christian Highschool
Detroit Mi05.2016
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Payment processing
- Client relations
- Patient care
- Direct patient care
- Basic life support
- Patient relationship building
- Vital signs monitoring
- Electronic charting
- Patient relations
Timeline
Nurse Assistant
Henry Ford Hospital
12.2022 - Current
Nurse Assistant
Beaumont Hospital
05.2022 - 03.2023
Medical Assistant
Miller Vein
07.2021 - 11.2021
Customer Service Representative
Forge Industrail Staffing
04.2019 - 11.2022
Customer Service Representative
Checksmart Financial
11.2016 - 09.2018
Highschool -
Detroit Christian Highschool