Summary
Overview
Work History
Education
Skills
Certification
Honors
Timeline
Generic

ALIYAH HERNANDEZ

San Antonio

Summary

Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pod Leader

Cornell University
05.2023 - 06.2025
  • Supervise and coach Team Members on the establishment of relationships with potential students
  • Conduct chat reviews, call reviews, and trainings for Team Members on sales process, calling potential students via phone, participating in info sessions, or working with students on chat platform.
  • Develop and implement strategies to improve team performance and productivity.
  • Conduct regular meetings with team members to discuss progress, identify challenges, and develop solutions.

Casual Employee

Cornell University
09.2022 - 05.2023


  • Master all of the basics of systems including: Salesforce, Destiny, Calendly, Drift, Facebook and LinkedIn.
  • Develop a comfort level and excellent degree of service in communicating with prospective students in a variety of different ways including calling potential students via phone, participating in info sessions, or working with students on chat platform.
  • Partner with other departments as necessary to finalize the enrollment process for our students.

Sales Associate

University Of Texas At San Antonio
05.2022 - 09.2022
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Supported online orders by pulling and ringing merchandise for shipment.

Admissions Student Support

Northwest Vista College
08.2021 - 05.2022
  • Welcoming students and providing information.
  • Answer incoming phone calls.
  • Assist student walk-ins inquiring about admission process.
  • Plan for events by preparing welcome packets, and supply bags.
  • Assisting students in completing enrollment documentation and application processes.
  • Providing tours for inquiring students


Peer Mentor

Northwest Vista College
09.2020 - 02.2021
  • Attend team meetings.
  • Operate banner systems.
  • Resolve student issues.
  • Answer and address questions and concerns.
  • Provide excellent customer service.

Point of Sales

Kohl's Retail Store
11.2018 - 01.2019
  • Greeting customers entering the establishment.
  • Assisting customers by providing information, and resolving any complaints.
  • Answering customers questions and providing information on procedures and/or policies.
  • Handling customers transactions including exchanges.
  • Assisting on sales floor.
  • Making sure work spaces were in neat condition.

Education

Associate of Arts - Psychology

Northwest Vista College
San Antonio, TX
12.2021

Skills

  • Team Building
  • Training
  • Mentoring
  • Customer Engagement
  • Sales Techniques
  • Online Platforms
  • Conflict resolution
  • Staff management

Certification

  • Learning to Lead, Northwest Vista College, 2022.
  • 4DX Training Certificate, eCornell, 2024.

Honors

Phi Theta Kappa, Honor Society, Member, June 2020-December 2021, Alumni, 2021-Present

Timeline

Pod Leader

Cornell University
05.2023 - 06.2025

Casual Employee

Cornell University
09.2022 - 05.2023

Sales Associate

University Of Texas At San Antonio
05.2022 - 09.2022

Admissions Student Support

Northwest Vista College
08.2021 - 05.2022

Peer Mentor

Northwest Vista College
09.2020 - 02.2021

Point of Sales

Kohl's Retail Store
11.2018 - 01.2019

Associate of Arts - Psychology

Northwest Vista College

Similar Profiles

CREATE PROFILE