Aliyah Hernandez
Round Rock,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Bookkeeper
HEB Grocery Store
01.2024 - Current
- Maintain financial records to ensure accuracy in reporting and compliance with company policies
- Reconciled daily cash registers to uphold financial integrity and support accurate bookkeeping practices.
- Reconciled and corrected issues for audited tills
- Recorded daily receipts and payments such as paid out sundries or deposits performed
Cross Functional Rep
H-E-B Grocery
Round Rock , Texas
08.2016 - Current
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Organized backroom stock including receiving shipments, stocking shelves, inventory control.
- Created displays for merchandise according to company guidelines and standards.
- Adhered to all safety regulations in the store environment.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Performed cashier duties such as ringing up sales accurately and efficiently while providing exceptional customer service.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Consistently met daily performance goals set by management team members.
- Established positive relationships with customers through effective communication techniques.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Built relationships, earning client trust through listening to drive sales.
Education
High School Diploma -
Stony Point High School
Round Rock, TX05-2020
No Degree - Payroll
Coursea
Skills
- Time Management
- Communication Skills
- Effective Communicator
- Customer Engagement
- Customer Service And Support
- Inter-Departmental Collaboration
- Cash flow management
- Inventory tracking
- Auditing
- Attention to detail
- Microsoft office
- Time management
- Bill payment and recordkeeping
- Cash management
Timeline
Bookkeeper
HEB Grocery Store
01.2024 - Current
Cross Functional Rep
H-E-B Grocery
08.2016 - Current
High School Diploma -
Stony Point High School
No Degree - Payroll
Coursea