Aliyah Hiciano
Sleepy Hollow,NY
Summary
Dynamic and results-oriented professional with a strong background in problem-solving, communication, and teamwork. Proven ability to adapt to fast-paced environments, consistently meeting deadlines and achieving goals. Skilled in managing multiple priorities, collaborating with diverse teams, and delivering high-quality results. Seeking to leverage expertise and experience to contribute to a growth-oriented organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Night Audit Manager / Team Lead
Cambria Hotel
07.2020 - Current
- Streamlined check-in and check-out processes for faster service, enhancing overall guest experience.
- Optimized staff scheduling to maintain seamless workflow during night shifts, reducing wait times for guests.
- Addressed maintenance issues promptly.
- Managed nightly room assignments effectively, accommodating special requests when possible for greater guest satisfaction.
- Ensured accurate financial reporting with thorough end-of-day procedures and reconciliation of all transactions.
- Monitored inventory levels for essential supplies, placing orders as needed to ensure uninterrupted hotel services during night hours.
- Facilitated communication between different departments throughout the property overnight operations leading to better coordination amongst teams.
- Maintained compliance with all relevant laws, regulations, and company policies, ensuring a safe and legally compliant work environment for both guests and employees.
- Trained new team members in night audit procedures, fostering a consistent approach to service standards across the department.
- Resolved billing discrepancies swiftly and accurately, ensuring timely payments while avoiding potential conflicts with guests.
- Identified opportunities for cost savings without compromising quality of service through careful analysis of expenses and resource allocation.
- Collaborated with daytime management to ensure smooth handovers, maintaining continuity in hotel operations.
- Created Memos, SOPs, and Presentations.
- Conduct meetings with associates.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Assisted associates in enrolling over 153 guests each month in our program.
Intern
Youth Colonie Police Department
01.2023 - 05.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in court rooms.
- Participated in workshops and presentations related to projects to gain knowledge.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Attended community service every Saturday with youths who have criminal records.
- Observed courtroom proceedings, gaining a deeper understanding of the legal processes involved in criminal cases.
- Assisted in special investigations and crime prevention programs.
Drug Rehabilitation Respite Worker / Driver
Hospitality House TC, INC
08.2021 - 05.2023
- Provided in-home care and support to individuals, enhancing quality of life with compassionate assistance.
- Assisted clients in daily activities to promote independence and well-being.
- Improved client comfort by maintaining a clean and safe living environment.
- Delivered personal care services, ensuring high standards of hygiene and dignity.
- Enhanced client engagement by organizing recreational activities and outings.
- Fostered trusting relationships with clients and families, improving overall care experience.
- Played an integral role in launching a successful workplace substance abuse prevention program that included pre-employment screening, random tests, and post-incident analysis.
- Established strong rapport with clients through regular check-ins and updates regarding ongoing projects or changes in regulations impacting their operations.
- Managed caseloads effectively while maintaining high levels of confidentiality and professionalism throughout the entire process.
- Improved client satisfaction rates by providing clear communication on test results, procedures, and follow-up actions.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Drove clients to and from their appointments with their parole officers, probation officers or court dates.
Education
Bachelor of Arts - Criminal Justice
University At Albany
Albany, NY05-2023
High School Diploma -
Sleepy Hollow High School
Sleepy Hollow, NY06-2019
Skills
- Motivational skills
- Management
- Bookkeeping
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
- Time management
- Goal setting
- Effective communication
- Team collaboration
- Reliability
Certification
CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Intern
Youth Colonie Police Department
01.2023 - 05.2023
Drug Rehabilitation Respite Worker / Driver
Hospitality House TC, INC
08.2021 - 05.2023
Night Audit Manager / Team Lead
Cambria Hotel
07.2020 - Current
CPR Certified
Bachelor of Arts - Criminal Justice
University At Albany
High School Diploma -
Sleepy Hollow High School
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