ALIYAH JACKSON
Plano,TX
Summary
. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
5
5
years of professional experience
Work History
Caregiver
Brookdale Assisted Living
Plano, TX
01.2023 - 07.2023
- .
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Associate
Spencer's Gifts
Charlotte, Nc
08.2022 - 01.2023
- Built strong relationships with clients to deliver emotional support and companionship
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Sales Training
- Developed, maintained and utilized diverse client base
- Met existing customers to review current services and expand sales opportunities
- Developed, maintained and utilized diverse client base
- Met existing customers to review current services and expand sales opportunities
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Outbound Sales Representative
Spectrum
Charlotte , Nc
07.2021 - 01.2023
- Time Management
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Conducted 183 outbound phone calls daily to reach potential clients and market cable and internet services.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
Sales Associate
Torrid
06.2020 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Business Office Associate
CarMax
Plano, Tx
06.2023 - Current
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Developed correspondence letters, memos, and emails.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
Education
Diploma -
Hopewell High School
Huntersville, NC06.2021
Skills
- Customer Inquiries
- Customer Retention
- Accounts Payable and Receivable
- Greeting Visitors
- Office Meetings
- Special Requests
- Microsoft Excel
- Data Communications
- Business Administration
- Customer Satisfaction
- Cash Reconciliation
- Phone Call Direction
- Call Transfers
- Customer Care
- Personnel Scheduling
- Inquiry Requests
- Mathematical Accuracy
- Credit Card Systems
- Business Information System
- Written Communication
Timeline
Business Office Associate
CarMax
06.2023 - Current
Caregiver
Brookdale Assisted Living
01.2023 - 07.2023
Sales Associate
Spencer's Gifts
08.2022 - 01.2023
Outbound Sales Representative
Spectrum
07.2021 - 01.2023
Sales Associate
Torrid
06.2020 - 01.2023
Diploma -
Hopewell High School