Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliyah Johnson

High Point,NC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Alorica
Greensboro , NC
08.2020 - Current
  • handling customer inquiries via phone, email, or chat, resolving customer issues and concerns, maintaining accurate customer information, escalating complex problems to supervisors, providing timely responses to customer requests, and tracking call/chat details to ensure quality service delivery.

Education

High School Diploma -

High Point Central
High Point, NC
06-2024

Skills

  • Microsoft Office
  • remote for 2 years
  • Account updating
  • Product knowledge
  • Payment processing
  • Call center operations
  • Tracking complaints
  • Mathematical skills
  • Positive voice / attitude
  • Assist all inbound calls
  • documentation

Timeline

Customer Service Representative

Alorica
08.2020 - Current

High School Diploma -

High Point Central
Aliyah Johnson