Aliyah Jones
Clovis
Summary
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Willing to relocate: Anywhere
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Coordinator
Texas Book Company / Clovis Community College Bookstore
09.2023 - Current
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Handle all textbooks at the bookstore
- Facilitated strong working relationships with vendors and collect credit for textbooks we receive or send back to vendor
- Manage the chargeback log
Personal Shopper
Walmart
11.2021 - 06.2023
- Satisfied customers with quick, accurate service under tight deadlines
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Greeted and assisted customers to foster positive experiences
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Associate
5 Below
01.2021 - 05.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Educated customers on special pricing opportunities and company offerings
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Followed policies and procedures to meet or exceed established performance requirements
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Election Official
Public Health Department
10.2020 - 12.2020
- Used computer to verify voter eligibility
- Provided information about upcoming election
- Checked voter identification and signed in registered voters prior to administering
- Assisted voters in accordance with Election Laws and voting procedure
- Oversaw election proceedings to maintain impartiality and fairness and assisted voters with adequate information
- Attended meetings to discuss general and specific voter information on election issues.
Crew Member
Raising Cane's
03.2019 - 08.2019
- Maintained high standards of customer service during high volume, fast-paced operations
- Wiped down tables and equipment, swept and refilled stock
- Mastered point-of-service (POS) computer system for automated order taking
- Followed procedures for safe food preparation, assembly and presentation
- Maintained cleanliness of service areas.
Sales Associate
Dollar Tree
05.2018 - 09.2018
- Provided a positive customer experience with friendly service
- Completed sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Assisted in maintaining store appearance including general housekeeping, restocking and rotating merchandise
- Unloaded trucks with new product and restock store shelves.
Education
Bachelor of Science in Psychology - Relevant Coursework: Abnormal Psychology and Social/Behavioral Sciences, Physiological Psychology, Psychology of Personality, and Sport Psychology.
University of Houston
Victoria, TX05.2022
High school diploma -
Harker Heights High School
Harker Heights, TX05.2017
Skills
- Flexibility
- Reliability
- Problem-solving
- Technologically savvy
- Customer assistance and interaction
- Staff training and motivation
- Team Contributions
- Workplace Efficiency
- Technology sales
- Communication skills
- Phone etiquette
- Microsoft Excel
- Organizational skills
- HRIS
- Customer Service
- Sales Expertise
- Inbound and Outbound Calling
- Customer Complaint Resolution
- MS Office Proficiency
- Voting Procedures
Certification
Food Handler Certification
Timeline
Shipping and Receiving Coordinator
Texas Book Company / Clovis Community College Bookstore
09.2023 - Current
Personal Shopper
Walmart
11.2021 - 06.2023
Customer Service Associate
5 Below
01.2021 - 05.2021
Election Official
Public Health Department
10.2020 - 12.2020
Crew Member
Raising Cane's
03.2019 - 08.2019
Sales Associate
Dollar Tree
05.2018 - 09.2018
Bachelor of Science in Psychology - Relevant Coursework: Abnormal Psychology and Social/Behavioral Sciences, Physiological Psychology, Psychology of Personality, and Sport Psychology.
University of Houston
High school diploma -
Harker Heights High School
Food Handler Certification
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