Aliyah Leichter

Front desk receptionist at Hand & Stone providing exceptional customer service and product knowledge as a health and wellness sales consultant.

• Greeted customers warmly and made them feel welcome.
• Regularly connecting with current and past clients through answering phone calls and sending timely updates.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Updated customer information in databases regularly to ensure accuracy of records.
• Preformed data entry, and assisted with scheduling appointments for clients and visitors.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Handled sensitive information in a confidential manner.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Completed basic book-keeping and document filing.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

• Communicated product value, quality and style to educate and entice potential customers
• Organized and stocked merchandise to keep necessary levels for sales demand
• Rang up customers by processing cash and credit payments to complete sales transactions
• Assisted with daily opening and closing tasks to maintain clean, neat and professional store
• Showed understanding of customer's personal style and preferences when offering product advice
• Completed floorsets, filled floor and rang up customers
• Engaged, educated and befriended customers to deliver amazing shopping experience
• Communicated product information with confidence and educated consumers about company
• Achieved and exceeded sales goals in line with prescribed selling strategy