Aliyah Lett

• Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner
• Escalate and take partners when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other

employee relations issues
• Provide subject matter expertise to associates and leadership on people practices, systems, and resources
• Compile, assess and use and data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc.
• Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools
• Draft and distribute communications to associates and leaders
• Plan, coordinate and implement associate activities that create an inclusive environment
• Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA

• Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
• Improved workplace culture by promoting diversity and inclusion initiatives, leading to higher employee satisfaction rates.

• Created and shared math resources and materials to boost student comprehension.
• Help individuals prep for exams or quizzes
• Improved students'' understanding of mathematical concepts by utilizing visual aids, hands-on activities, and real-life applications.
• Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
• Supported students with helpful study habits and exam strategies.

• Responsible for communicating instructions to other associates
• Responsible for motivating associates
• Responsible for keeping associate's work areas safe
• Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
• Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
• Monitored and reported on process performance to verify compliance with established standards.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.

• Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
• Implemented innovative teaching methods, resulting in increased employee comprehension and retention.
• Evaluated associate's progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
• Promoted a positive learning environment by establishing clear expectations and fostering strong communication with associates and management.
• Empowered employees to take charge of their learning paths with personalized development plans.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.