Aliyah Lewis
Chandler,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Club Manager
11:11 Nightclub
01.2022 - Current
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Customer Service Representative
Health Care Support
02.2021 - 01.2022
- Provide support to clients with virtual mental health appointments from the privacy of their home.
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Insurance Customer Service Representative
HP One
06.2019 - 12.2020
- Determines client's particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Explained features, disadvantages and advantages of different policies to promote insurance sales.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Personal Loan Customer Service Representative
Blue Novis
11.2019 - 05.2020
- Analyze the financial viability of clients who seek to acquire personal loans, determine if they qualify for Tribal Loan's available lending programs
- Review all loan documents and agreements to make sure these are all complete, valid and in accordance with the bank’s guidelines
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Pre Admissions Customer Service Representative
CEC
01.2018 - 11.2019
- Consistently gained a 90% or above internal metric monthly performance indicator.
- Coordinated appointments with potential students via incoming lead calls,results ending with student enrollment.
- Supported students through admissions process by answering questions and assisting with forms.
- Explained admissions procedures and courses offered to potential students.
Education
Diploma -
Santa Rita High School
Skills
- Inbound and Outbound Calling
- Client Needs Assessment
- Complaint Resolution
- Product Knowledge
- Call Volume Analysis
- Quality Management
- Customer Accounts Management
- Coaching and Mentoring
- Conflict Resolution
- Risk Management
- Performance Management
- Staff Training
Timeline
Club Manager
11:11 Nightclub
01.2022 - Current
Customer Service Representative
Health Care Support
02.2021 - 01.2022
Personal Loan Customer Service Representative
Blue Novis
11.2019 - 05.2020
Insurance Customer Service Representative
HP One
06.2019 - 12.2020
Pre Admissions Customer Service Representative
CEC
01.2018 - 11.2019
Diploma -
Santa Rita High School