Aliyah Mansour
Ypsilanti,MI
Summary
A dynamic leader with proven team leadership and problem-solving skills honed at Moe's Southwest Grille. Excelled in customer service management, enhancing satisfaction and operational efficiency. Demonstrated strong cash handling and conflict resolution abilities, driving positive outcomes and fostering a results-focused workplace culture.
Overview
3
3
years of professional experience
Work History
Shift Leader
Moe's Southwest Grille
02.2024 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Daycare Manager
Focus On Children
07.2023 - 02.2024
- Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in the daycare''s services.
- Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.
- Collaborated with staff to design engaging daily activities that fostered social, emotional, cognitive, and physical growth in children.
- Ensured compliance with all local, state, and federal regulations regarding childcare operations and licensing requirements.
- Streamlined enrollment processes for increased efficiency and improved parent experience.
- Facilitated ongoing professional development opportunities for staff members to encourage continuous learning and improvement in their roles.
- Maintained a safe, nurturing environment for children through diligent monitoring of facilities and strict adherence to safety protocols.
- Handled conflict resolution amongst team members ensuring a harmonious workplace atmosphere conducive to delivering exceptional care.
- Enhanced parent satisfaction by ensuring consistent communication and addressing concerns promptly.
Waitress Supervisor
Senate Coney Island
05.2022 - 07.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
Newspaper Reporter Intern
Henry Ford College
10.2022 - 12.2022
- Enhanced article quality by conducting thorough research and fact-checking before submission.
- Wrote concise yet informative headlines that captured readers'' attention while accurately representing article content.
- Adhered strictly to journalistic ethics at all times while reporting on sensitive or controversial issues.
- Met tight deadlines consistently, contributing to the timely publication of each edition.
- Covered a wide range of topics, demonstrating adaptability and versatility in writing style.
- Assisted with proofreading and editing fellow interns'' work, fostering a collaborative environment within the newsroom.
- Participated in daily editorial meetings, pitching relevant story ideas for consideration.
- Demonstrated flexibility by adapting quickly to changing priorities or last-minute assignments, ensuring consistent productivity during the internship.
Barista Shift Supervisor
Biggby Coffee
06.2021 - 05.2022
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Bachelor of Arts - Digital Communications And Media, Journalism
Eastern Michigan University
Ypsilanti, MI05.2025
No Degree - Journalism
Henry Ford College
Dearborn, MI05.2023
High School Diploma -
Edsel Ford High School
Dearborn, MI05.2021
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Team motivation
- Decision-making capabilities
- Strong verbal and written communication
- Creative Problem-Solving
- Customer Service Management
- Conflict Resolution
- Customer service focus
- Flexible Schedule
Timeline
Shift Leader
Moe's Southwest Grille
02.2024 - 07.2024
Daycare Manager
Focus On Children
07.2023 - 02.2024
Newspaper Reporter Intern
Henry Ford College
10.2022 - 12.2022
Waitress Supervisor
Senate Coney Island
05.2022 - 07.2023
Barista Shift Supervisor
Biggby Coffee
06.2021 - 05.2022
Bachelor of Arts - Digital Communications And Media, Journalism
Eastern Michigan University
No Degree - Journalism
Henry Ford College
High School Diploma -
Edsel Ford High School