Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aliyah Mansour

Flat Rock,MI

Summary

Dynamic leader with a track record of enhancing team performance and delivering exceptional customer service. Demonstrates strong problem-solving abilities, operational efficiency, and effective cash-handling skills. Known for resolving conflicts swiftly while maintaining a focus on organizational goals. Aiming to leverage expertise in a challenging leadership role to drive continuous improvement and operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Budtender

Green Genie
Detroit, MI
08.2024 - Current
  • Assisted customers in selecting products based on their needs and preferences.
  • Verified proper customer identification, medical information and paperwork.
  • Created positive and healthy customer interactions to align with company core values.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Researched new products, strains and trends as well as important law changes regarding dispensaries.
  • Maintained a secure work environment by following safety protocols while handling cash or other valuables.
  • Advised customers regarding safety measures necessary for cannabis consumption.

Shift Leader

Moe's Southwest Grille
Ann Arbor, MI
02.2024 - 07.2024
  • Onboarded and instructed new hires through structured training programs.
  • Ensured strict adherence to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Supervised daily cash management processes.
  • Resolved customer complaints and issues, and offered thoughtful solutions to maintain customer satisfaction.
  • Worked alongside shift leaders to uphold uniform standards across shifts.
  • Increased customer satisfaction by providing timely and polite service.
  • Kept production areas clean and organized to prevent violations.
  • Enforced company policies and regulations with employees.
  • Oversaw shift operations to maintain business profitability.

Daycare Manager

Focus On Children
Ypsilanti, MI
07.2023 - 02.2024
  • Fostered strong relationships with parents through open communication channels, boosting trust and confidence in daycare services.
  • Guided new hires on company standards, industry best practices, and role-specific expectations.
  • Designed engaging daily activities in collaboration with staff to foster children's holistic growth.
  • Guaranteed adherence to local, state, and federal childcare regulations.
  • Streamlined enrollment processes for increased efficiency and improved parent experience.
  • Spearheaded continuous learning initiatives for staff.
  • Maintained a nurturing environment by strictly following safety protocols.
  • Facilitated team conflict resolution, fostering a harmonious work environment.
  • Enhanced parent satisfaction by ensuring consistent communication and addressing concerns promptly.

Waitress Supervisor

Senate Coney Island
Dearborn, MI
05.2022 - 07.2023
  • Effectively increased table turnover rate to serve more guests per shift.
  • Monitored kitchen processes to ensure timely food delivery.
  • Resolved employee conflicts quickly and equitably, cultivating a positive work atmosphere.
  • Enhanced dining experience by ensuring immaculate cleanliness and organization throughout restaurant.
  • Boosted customer contentment through effective waitstaff schedule management.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Increased client loyalty by delivering exceptional service, personalized attention, and immediate complaint handling.

Barista Shift Supervisor

Biggby Coffee
Dearborn, MI
06.2021 - 05.2022
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Cultivated a positive work environment through effective communication.
  • Cultivated strong customer relationships by providing attentive service.
  • Scheduled and supervised barista staff to maintain store policies.
  • Enhanced customer service efficiency through quick and effective assistance.
  • Addressed customer issues and complaints with professionalism.

Education

Bachelor of Arts - Digital Communications And Media, Journalism

Eastern Michigan University
Ypsilanti, MI
05-2026

Associate of Science - Journalism

Henry Ford College
Dearborn, MI
05.2023

High School Diploma -

Edsel Ford High School
Dearborn, MI
05.2021

Skills

  • Optimistic Approach
  • Currency Handling
  • Team Leadership
  • Analytical Problem-Solving
  • Team motivation
  • Decision-making capabilities
  • Strong verbal and written communication
  • Sales proficiency
  • Maintaining confidentiality
  • Customer Service Management
  • Effective Conflict Resolution
  • Customer service focus
  • Adaptable Work Schedule

Certification

Successfully completed the ServSafe Food Production Manager Certification Examination.

Timeline

Budtender

Green Genie
08.2024 - Current

Shift Leader

Moe's Southwest Grille
02.2024 - 07.2024

Daycare Manager

Focus On Children
07.2023 - 02.2024

Waitress Supervisor

Senate Coney Island
05.2022 - 07.2023

Barista Shift Supervisor

Biggby Coffee
06.2021 - 05.2022

Successfully completed the ServSafe Food Production Manager Certification Examination.

Bachelor of Arts - Digital Communications And Media, Journalism

Eastern Michigan University

Associate of Science - Journalism

Henry Ford College

High School Diploma -

Edsel Ford High School
Aliyah Mansour