Aliyah Martin

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Edit customer orders as requested by our customers or sales
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Provide concise, quality customer service in a professional and courteous manner to both internal and external customer
• Daily research and resolve customer complaints/issues assigned through Salesforce database, phone, email & website
• Knowledge of Microsoft (MS) Office to include Word, Excel,

and Outlook

• Provide concise, quality customer service in a professional and courteous manner to both internal and external customer
• Daily research and resolve customer complaints/issues assigned through Salesforce database, phone, email & website
• Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels

• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Met customer service goals and exceeded customer expectations.
• Knowledge with printing and faxing.
• Edit customer orders as requested by our customers or sales.
• Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels