Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliyah Martinez

Rio Rancho

Summary

Experienced in the hospitality industry, skilled professional dedicated to creating memorable guest experiences and upholding a high standard of service. Proven ability to efficiently manage guest interactions, ensuring a seamless and enjoyable experience for all. Committed to teamwork and adaptability, thriving in dynamic environments and prioritizing effective communication and problem-solving.

Overview

5
5
years of professional experience

Work History

Brewista

7 Brew
09.2024 - Current
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Referral Specialist/Scheduler

Women's Specialist of New Mexico
07.2023 - 04.2024
  • Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Scheduled appointments with specialists on behalf of clients.
  • Supported healthcare team members by providing detailed patient information for seamless transitions between providers.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Shift Manager

KFC
03.2023 - 06.2023
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours, and inventory movements.

Team Member

Schlotzsky's
11.2022 - 03.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Host/Busser

Crackin’ Crab
05.2020 - 10.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Education

High School Diploma -

V.Sue Cleveland High School
05.2023

Skills

  • Friendly, positive attitude
  • Customer service
  • Attention to detail
  • Dependable and responsible
  • Cash handling
  • Continuous development
  • Hospitality and accommodation
  • Problem-solving
  • Flexible and adaptable
  • Verbal communication

Timeline

Brewista

7 Brew
09.2024 - Current

Referral Specialist/Scheduler

Women's Specialist of New Mexico
07.2023 - 04.2024

Shift Manager

KFC
03.2023 - 06.2023

Team Member

Schlotzsky's
11.2022 - 03.2023

Host/Busser

Crackin’ Crab
05.2020 - 10.2022

High School Diploma -

V.Sue Cleveland High School

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