Aliyah McCants
Summary
Proven leader with extensive experience in personnel management and operational planning, notably at the US Army. Excelled in mentoring, fostering team leadership, and enhancing operational efficiency. Demonstrated exceptional organizational skills and a positive attitude, leading to significant improvements in team performance and customer service. Computer and technology savvy with Microsoft Word, Excel, PowerPoint Ect.
Overview
12
12
years of professional experience
Work History
Section Sergeant
US Army
08.2020 - Current
- Developed future leaders by mentoring and coaching soldiers on career progression requirements, educational opportunities, and professional development resources.
- Increased operational readiness by ensuring timely maintenance and repair of equipment, vehicles, and weapons systems.
- Provided expert guidance to junior leaders on tactics, techniques and procedures that led to improved decision-making under pressure.
- Facilitated cross-functional collaboration between different sections within the unit to accomplish mission objectives efficiently.
- Developed and enforced standard operating procedures to streamline processes and improve overall efficiency in the section.
Assistant Manager
Pacsun
08.2013 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Cashier Team Lead
McDonald's
06.2012 - 08.2013
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Was trusted by management to take the lead on the floor in their absence to keep productivity flowing.
Sales Associate
Journeys Shoes
09.2012 - 02.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Science - Nursing Administration
Central Texas College
Killeen, TX05.2022
High School Diploma -
Wester Branch High School
Chesapeake, VA06.2013
Skills
- Mentoring abilities
- Operational planning
- Personnel Management
- Tactical Expertise
- Team Leadership
- Schedule Management
- Administrative Oversight
- Friendly, Positive Attitude
- Customer Service
- Dependable and Responsible
- Multitasking Abilities
- Computer Skills
- Organizational Skills
Accomplishments
- Recognized numerous times with awards and coins for my exemplary leadership/management skills on day to day operations.
- Supervised team of 50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Coaching Volleyball at the YMCA
During the week I take time out of my schedule to train upcoming and current volleyball players from ages 9-15 on their basic skills. I also do one on one training at the YMCA if the parents ask for me to do so. In conjunction with my training I go support each of them at their games in the evenings or on weekends to show my support for them. I've played volleyball for about 12+ years, giving back to my community and training up future players is my passion and brings me much joy to watch them develop and grow in their skills.
Timeline
Section Sergeant
US Army
08.2020 - Current
Assistant Manager
Pacsun
08.2013 - 02.2016
Sales Associate
Journeys Shoes
09.2012 - 02.2013
Cashier Team Lead
McDonald's
06.2012 - 08.2013
Associate of Science - Nursing Administration
Central Texas College
High School Diploma -
Wester Branch High School