Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Aliyah Mireles

Fort Myers,Florida

Summary

Establishes positive relationships with carriers and representatives through communication and coordination skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Friendly and reliable offering unmatched workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

3
3
years of professional experience

Work History

Warehouse Receiver

Alternative Laboratories
11.2022 - Current
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Operated forklift and other warehouse equipment to safely move and store goods.
  • Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
  • Reduced safety hazards by maintaining clean and orderly warehouse environment.
  • Maintained accurate records of shipments, receipts and inventories for ease of tracking.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Sorted and delivered materials to different work areas and staff.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Executed quality control procedures to verify acceptable condition of goods.
  • Verified order accuracy of orders and proactively corrected discrepancies.
  • Stayed accountable for organized and orderly warehouse storage and product transport.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Coordinated warehouse organization scheme and product placements.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Conducted research to address shipping errors and packaging mistakes.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Personal Shopper

Sams Club Distribution
11.2021 - 08.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Loaded and unloaded orders at customer's homes or locations.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Communicated with vendors to stay informed of new products and stock availability.
  • Presented professional image consistent with company's brand values.
  • Set and achieved company defined sales goals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Informed customers of promotions to increase sales productivity and volume.
  • Stayed current on company offerings and industry trends.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Front End Associate

Sams Club Distribution
07.2020 - 11.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with 100% accuracy.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Tallied cash drawer at beginning and end of each work shift.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Lehigh Senior High School
Lehigh Acres, FL
05.2020

Skills

  • Computerized Maintenance Management Systems
  • Optical Character Reading Software
  • Plant and Warehouse Operations
  • Customer Experience
  • Records Accuracy
  • Prepare Documents
  • Daily Logs
  • Damage Identification and Reporting
  • Professional Relationships
  • Performance Goals

Timeline

Warehouse Receiver

Alternative Laboratories
11.2022 - Current

Personal Shopper

Sams Club Distribution
11.2021 - 08.2022

Front End Associate

Sams Club Distribution
07.2020 - 11.2021

High School Diploma -

Lehigh Senior High School
Aliyah Mireles