Aliyah Mladenik
Colorado Springs,CO
Summary
Hardworking and motivated Escalation Manager with over 4 years of experience and record of success in an account management industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Escalation Manager
Tek Experts
Colorado Springs, CO
05.2022 - Current
- Assessed customer requirements on an ongoing basis in order to provide tailored solutions.
- Coordinated with cross-functional teams to ensure successful implementation of projects.
- Facilitated communication between various stakeholders throughout the organization when it comes to matters related to enhancing the customer experience.
Sales Support Specialist
California Casualty Insurance
Colorado Springs, CO
09.2020 - 04.2022
- Answered customer inquiries regarding products, pricing, and availability.
- Met performance standards consistently for answer rate, handle time and service quality.
Sales Manager
Cricket Wireless
Cheyenne, WY
04.2019 - 05.2020
- Maintained accurate records of all transactions between customers and company representatives.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Education
Bachelor of Science - Aviation And Aerospace Management
Metropolitan State University of Denver
Denver, CO05-2025
GED -
Aims Community College
Greeley, CO05-2017
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Customer Empathy
Accomplishments
- Minor in Computer Information
Certification
- Level 2: Word Yellow Belt Credential
- Level 2: Excel Yellow Belt Credential
Timeline
Support Escalation Manager
Tek Experts
05.2022 - Current
Sales Support Specialist
California Casualty Insurance
09.2020 - 04.2022
Sales Manager
Cricket Wireless
04.2019 - 05.2020
Bachelor of Science - Aviation And Aerospace Management
Metropolitan State University of Denver
GED -
Aims Community College