Aliyah Mladenik
Colorado Springs,CO
Summary
Passionate Aviation Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
7
7
years of professional experience
Work History
Airport Operations Intern
Colorado Springs Airport
Colorado Springs , CO
2024.05 - Current
- Prepared daily reports regarding operational issues encountered at the airport terminal.
- Conducted regular maintenance checks on ground support vehicles and equipment used in airport operations.
- Notice To Air Missions (NOTAMs)
- Airfield Management and Security
- Minimized risks to incoming and departing aircraft by managing wildlife and vegetation around airfield.
- Coordinated with other departments for efficient operations at the airport terminal.
- Responded promptly to emergency situations or incidents at the airport terminal and airfield.
Support Escalation Manager
Tek Experts
Colorado Springs , CO
2021.04 - 2024.05
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Managed customer inquiries and complaints in a professional manner.
- Conducted regular check-ins with clients to ensure their needs were met.
- Developed custom solutions for customers based on their individual business objectives.
Sales Manager
Cricket Wireless
Cheyenne , WY
2017.06 - 2021.02
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Managed daily operations of sales department, including supervision of staff members.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Maintained accurate records of all transactions between customers and company representatives.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Education
Bachelor of Science - Aviation And Aerospace Management
Metropolitan State University of Denver
Denver, CO2025-05
Skills
- Operations Support
- Complex Problem-Solving
- Remote Work
- Computer and Microsoft Office Skills
- Regulatory Compliance Adherence
- Airport Communications
- Active Listening
- Decision-Making
- Safety oversight
- Radio Communication
References
References available upon request.
Timeline
Airport Operations Intern
Colorado Springs Airport
2024.05 - Current
Support Escalation Manager
Tek Experts
2021.04 - 2024.05
Sales Manager
Cricket Wireless
2017.06 - 2021.02
Bachelor of Science - Aviation And Aerospace Management
Metropolitan State University of Denver
Similar Profiles
Nicholas McLatchieNicholas McLatchie
Equipment Operator at City Of Colorado Springs AirportEquipment Operator at City Of Colorado Springs Airport
Christine AsheChristine Ashe
Director of Sales and Marketing at Hyatt Place Albuquerque AirportDirector of Sales and Marketing at Hyatt Place Albuquerque Airport
Galilea RicoGalilea Rico
Research Assistant at University Of Colorado At Colorado SpringsResearch Assistant at University Of Colorado At Colorado Springs