Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Aliyah Munoz
San Antonio,TX
Summary
Overview
9
years of professional experience
Work History
Nationwide Mutual Insurance Company
ISR II
04.2023 - 08.2024
Job overview
- Representatives will handle approximately 25-50 inbound calls daily for Nationwide claims and assist with the FNOL process for Auto and Homeowners insurance.
- They will also ensure insureds are directed to the correct department and person when misrouted.
Mercury Insurance
Customer Service Representative
08.2021 - 11.2022
Job overview
- Representatives will handle 50-100 incoming calls daily and collect necessary data to initiate the claims process.
QVC
Customer Service Representative
07.2018 - 02.2019
Job overview
- Representatives manage a queue of over 1000 inbound callers daily to assist with resolving order and financial account issues. help them resolve order and financial account issues.
Alorica
Customer Service Representative
04.2018 - 06.2018
Job overview
- Representatives manage incoming calls for Waste Management regarding missed trash pickups, financial account issues, and scheduling future pickups.
Seaworld San Antonio
Ride Operator
08.2015 - 12.2017
Job overview
- Employees staff several parts of the park and get certified at seven or more SeaWorld rides.
- Employees are responsible for helping the guests with any park questions they have during their stay, keeping the area clean, and working in a team environment with great communication.
Education
Northwest Vista CollegeSan Antonio, TX
Psychology
University Overview
Restore EducationSan Antonio, TX
GED
12.2017
University Overview
Skills
- Order fulfillment
- Technical support
- Customer service
- Interpersonal and written communication
- Credit card processing
- Strong verbal communication
- Friendly, Positive Attitude
- Analytical and Critical Thinking
- Team building
- Computer Skills
- Data Entry
- Flexible and Adaptable
Assessments
Assessments
- Retail customer service, Proficient, 10/01/23, Responding to customer situations in a retail setting
- Customer service, Proficient, 11/01/20, Identifying and resolving common customer issues
- Sales skills, Proficient, 11/01/22, Influencing and negotiating with customers
- Attention to detail, Proficient, 11/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
ISR II
Nationwide Mutual Insurance Company
04.2023 - 08.2024
Customer Service Representative
Mercury Insurance
08.2021 - 11.2022
Customer Service Representative
QVC
07.2018 - 02.2019
Customer Service Representative
Alorica
04.2018 - 06.2018
Ride Operator
Seaworld San Antonio
08.2015 - 12.2017
Northwest Vista College
Psychology
Restore Education
GED
Similar Profiles
Desiree GuerreroDesiree Guerrero
Commercial Insurance Representative at Nationwide Mutual Insurance CompanyCommercial Insurance Representative at Nationwide Mutual Insurance Company
Rashida LinaRashida Lina
Software Engineer at Nationwide Mutual Insurance CompanySoftware Engineer at Nationwide Mutual Insurance Company
SHEELA JACKSONSHEELA JACKSON
Insurance Advisor at Nationwide Mutual Insurance CompanyInsurance Advisor at Nationwide Mutual Insurance Company