Aliyah Naquin
Covington,LA
Summary
With a proven track record at Robert Supermarket, I excel in operations leadership and fostering team unity. My expertise in cash handling and management, coupled with a knack for resolving customer complaints efficiently, has significantly enhanced customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier Manager
Robert Supermarket
Robert, LA
05.2024 - Current
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Built and maintained working relationships with peers and upper management.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Managed and trained cashiers on proper cash handling procedures.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Verified customer age requirement for alcohol or tobacco purchases.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Coordinated with other departments such as accounting and finance when needed.
- Implemented quality control measures to uphold company standards.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Completed day-to-day duties accurately and efficiently.
Cashier
Rouses
Covington, LA
12.2023 - 05.2024
- Checked personal identifications during alcohol and tobacco sales.
- Processed sales transactions to prevent long customer wait times.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Balanced daily transactions on a computerized point-of-sale system.
- Helped customers find specific products, answered questions, and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned items and checked pricing on cash register for accuracy.
- Collected payments and provided accurate change.
- Offered customers carry-out service at completion of transaction.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Issued receipts, refunds, credits or change due to customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Welcomed customers, offering assistance to help find store items.
- Answered customer questions and provided store information.
Scare Actor
Rise Haunted House
Tickfaw, LA
09.2023 - 11.2023
- Maintained personal appearance by meeting costume and makeup requirements.
- Monitored customer reactions to ensure everyone was having a positive experience.
- Studied and rehearsed roles from scripts to interpret, learn and memorize lines.
Customer Service Representative
Popee's Cajun Water World
Robert, LA
05.2023 - 08.2023
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Resolved guest complaints to maintain complete customer satisfaction.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Stocked service stations with ice, napkins and straws.
- Totaled checks and used cash register to accept payment for services.
- Demonstrated excellent interpersonal skills while interacting with customers.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Used clear communication to relay food and drink orders to kitchen staff.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Stocked server areas with supplies before, during and after shifts.
- Served food and beverages to customers.
- Processed payments from customers using cash registers or other appropriate payment systems.
- Calculated charges, issued table checks, and collected payments from customers.
- Restocked items as necessary throughout the shift.
Education
High School Diploma -
University View Academy
Baton Rouge, LA05-2025
Skills
- Operations leadership
- Point of sale systems
- Shift oversight
- Consultative sales
- Cash handling and management
- Store opening and closing procedures
- Staff training
- Employee training
- Cash register operation
- Store opening and closing
- Customer complaint handling
- Till counting
- Cash handling and security
- Workplace safety
- Checkout monitoring
- Cashier coaching
- Team leadership
Accomplishments
- DECA
- BETA
- National Honor Socety
Certification
- Alcohol and tobacco licenses
Timeline
Cashier Manager
Robert Supermarket
05.2024 - Current
Cashier
Rouses
12.2023 - 05.2024
Scare Actor
Rise Haunted House
09.2023 - 11.2023
Customer Service Representative
Popee's Cajun Water World
05.2023 - 08.2023
High School Diploma -
University View Academy