Aliyah Neal
Southfield,MI
Summary
Dedicated and personable Receptionist with over 4 years of experience providing exceptional administrative support in fast-paced environments. Possessing excellent phone etiquette, strong organizational skills, and a keen attention to detail. Proven ability to efficiently manage multi-line phone systems, greet clients with professionalism, and execute various clerical tasks, including mail distribution, filing, and document management. A customer service-driven professional who thrives in delivering a hospitable and welcoming experience to clients. Proficient in MS Office applications, with a collaborative mindset and a willingness to take direction while also excelling in independent tasks. Seeking to contribute my skills and commitment to efficiency as the front-line contact for Gordon & Pont Law Firm, while embracing the opportunity for growth within the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Custodial Supervisor
Make Away 25/8 LLC
08.2019 - Current
- Planned work schedules and training programs for employees
- Coordinated janitorial services of 7 different sites
- Trained staff by giving demonstration of cleaning acts
- Worked as bridge between employees and management
- Tracked equipment and supply inventory
Administrative Receptionist
Berkshire Hathaway HomeServices
10.2021 - 06.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Customer Service Representative
Eclipse Marketing
08.2020 - 12.2020
- Initiated interactions with potential customers
- Assisted management with generating a new customer base while retaining current customers
- Worked collaboratively with colleagues to maximize customer acquisition strategies
- Contributed to the success of the training offered by sharing knowledge and providing suggestions
Administrative Assistant
AustPlan Management Inc
06.2019 - 10.2019
- Answer and direct phone calls
- Organized and scheduled appointments
- Planed meetings and took detailed minutes
- Wrote and distributed email, correspondence memos, letters, faxes and forms
- Assisted in preparation of regularly scheduled reports
- Updated and maintain office policies and procedures
- Ordered office supplies
- Submitted and reconcile expense reports
- Liaised with executive and senior administrative assistants to handle requests and queries from senior managers
Education
Associate of Arts - Business Administration
Oakland Community College
Farmington Hills, MI05.2024
Skills
- Business and Technical Analysis
- Detail oriented
- Proficiency in adobe fireworks, aftereffects
- Time Management
- Cleaning and Sanitizing
Certification
Microsoft Office
Customer Service
Timeline
Administrative Receptionist
Berkshire Hathaway HomeServices
10.2021 - 06.2022
Customer Service Representative
Eclipse Marketing
08.2020 - 12.2020
Assistant Custodial Supervisor
Make Away 25/8 LLC
08.2019 - Current
Administrative Assistant
AustPlan Management Inc
06.2019 - 10.2019
Associate of Arts - Business Administration
Oakland Community College
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