Aliyah Olivares
Okeechobee ,FL
Summary
Dedicated professional with a proven track record with Dr. Laurie Cook, excelling in patient care and client relations. Expert in CPR and AED, with exceptional multitasking abilities. Achieved significant improvements in customer service satisfaction by leveraging strong empathy and teamwork skills. Demonstrates a commitment to excellence and a passion for animal welfare.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
STOF
Okeechobee, FL
09.2024 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Veterinary Technician
Dr. Laurie Cook
Okeechobee, FL
01.2022 - 09.2024
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
Veterinary Receptionist
Dr. Laurie Cook
Okeechobee, FL
01.2022 - 01.2023
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
Education
Okeechobee High School
Okeechobee, FL11.2023
Skills
- Lifeguard certification
- Patience and empathy
- CPR and AED training
- General maintenance
- Record keeping
- Strong client relations
- Multitasking
- Teamwork and collaboration
- Customer service
Certification
CPR and AED
Timeline
Lifeguard
STOF
09.2024 - Current
Veterinary Technician
Dr. Laurie Cook
01.2022 - 09.2024
Veterinary Receptionist
Dr. Laurie Cook
01.2022 - 01.2023
Okeechobee High School