Summary
Overview
Work History
Skills
Languages
Timeline
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Aliyah Ortiz

Kissimmee,FL

Summary

Dynamic professional with a strong background in education and customer service, notably at Osceola County School District. Proven ability in behavior management and delivering personalized support to students with diverse needs. Recognized for exceptional communication skills and a commitment to fostering positive learning environments. Skilled in communication, problem-solving, and providing exceptional customer service. Known for reliability and keen ability to exceed expectations.

Overview

2
2
years of professional experience

Work History

Paraprofessional

Osceola County School District
02.2025 - Current
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Cashier

Lucky Dog Sports Club
06.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Substitute Teacher, K-12

Kelly Educational Services
10.2023 - 02.2025
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.

Guest Arrival Ambassador

SeaWorld
05.2023 - 10.2023
  • Organized transportation arrangements as needed, enhancing convenience for busy travelers.
  • Handled sensitive information with discretion, protecting guest privacy at all times.
  • Enhanced guest satisfaction by providing personalized assistance upon arrival and throughout their stay.
  • Identified opportunities for upselling or promoting additional services to enhance guest experiences while increasing revenue generation.
  • Collaborated closely with front desk team members to ensure seamless transitions during shift changes or peak periods of activity.
  • Streamlined check-in process for a more efficient and enjoyable guest experience.

Skills

  • Behavior management
  • Effective communication
  • Special education support
  • Classroom organization
  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Flexibility
  • Effective problem solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary

Timeline

Paraprofessional

Osceola County School District
02.2025 - Current

Cashier

Lucky Dog Sports Club
06.2024 - Current

Substitute Teacher, K-12

Kelly Educational Services
10.2023 - 02.2025

Guest Arrival Ambassador

SeaWorld
05.2023 - 10.2023

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Aliyah Ortiz