Aliyah Oxner
Philadelphia,PA
Summary
Self-motivated front desk associate highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Courtyard by Marriott
Shippensburg, PA
04.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Front Desk Receptionist
Best Western Hotel
Shippensburg, PA
02.2022 - 04.2023
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Scheduled space or equipment for special programs, meetings and conferences.
- Greeted customers warmly and made them feel welcome.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Supervisor
Giant Food Stores
Plymouth Meeting, Pa
04.2019 - 02.2022
- Directed and supervised team of 15 employees in daily operations.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Implemented strategies to take advantage of new opportunities.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Cashier
Legoland Discovery Center
Plymouth Meeting, PA
06.2018 - 03.2019
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Helped with purchases and signed customers up for rewards program.
Education
High School Diploma -
Parkway Northwest
Philadelphia, PA06-2019
Some College (No Degree) - Liberal Studies
Montgomery County Community College
Blue Bell, PASkills
- Office Administration
- Appointment confirmation
- Correspondence typing
- Guest Relations
- Office Organization
- Call Routing
- Customer Service
- Cash Handling
- Issue handling
References
References available upon request.
Timeline
Front Desk Receptionist
Courtyard by Marriott
04.2023 - Current
Front Desk Receptionist
Best Western Hotel
02.2022 - 04.2023
Supervisor
Giant Food Stores
04.2019 - 02.2022
Cashier
Legoland Discovery Center
06.2018 - 03.2019
High School Diploma -
Parkway Northwest
Some College (No Degree) - Liberal Studies
Montgomery County Community College