Aliyah Palmer

• Enhanced patient satisfaction by accurately processing medical records requests in a timely manner.
• Improved record-keeping efficiency by organizing and maintaining an up-to-date filing system.
• Assisted colleagues with locating patient records, streamlining daily workflow within the department.
• Collaborated with healthcare providers to ensure patients'' medical information was accurate and easily accessible.
• Safeguarded patient privacy by adhering to HIPAA regulations throughout all records management processes.
• Managed high volumes of medical records requests, prioritizing urgent cases to maintain optimal patient care standards.
• Streamlined communication between departments through prompt and thorough responses to inquiries regarding medical records.
• Maintained strict confidentiality protocols while handling sensitive patient information during retrieval and storage processes.
• Optimized departmental workflows through diligent organization of both physical and digital documents, resulting in increased productivity levels.
• Promoted positive relationships with external partners such as insurance companies and other healthcare facilities through professional interactions centered around medical records requests.
• Assisted in training new Medical Records Representatives, sharing insights gained from extensive experience within the role.
• Worked closely with department leadership to evaluate processes and implement improvements, resulting in a more efficient and effective medical records system.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Communicated effectively with staff, patients, and insurance companies by email and telephone.
• Followed up with medical staff regarding missing information in patient records.
• Verified accuracy of patient information in medical records.
• Tracked and monitored requests for medical records release.
• Followed exact procedures for handling transfers and other releases of medical records.
• Sorted and distributed incoming and outgoing medical records.
• Assisted in training new staff on medical record processing and filing procedures.

• Enhanced client satisfaction by efficiently managing benefit accounts and addressing concerns promptly.
• Streamlined benefits enrollment process for clients, ensuring accuracy and compliance with company policies.
• Developed strong relationships with clients through proactive communication and timely resolution of issues.
• Assisted in the design and implementation of customized benefit plans to meet client needs and objectives.
• Coordinated with cross-functional teams to ensure seamless delivery of benefit services, resulting in increased client retention rates.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and providing accurate information on benefit programs.
• Maintained up-to-date knowledge of industry trends and regulatory changes, ensuring clients received relevant advice on their benefit plan options.
• Supported clients during open enrollment periods by providing guidance on plan selections and answering questions about benefits coverage.
• Served as a liaison between insurance carriers and clients, facilitating smooth communication regarding claims processing and policy updates.
• Analyzed complex benefits data sets to drive informed decision-making processes for both internal stakeholders and external partners.
• Prepared detailed reports highlighting key findings from benefits analyses, enabling clients to make strategic decisions regarding their employee benefits programs.
• Checked employees' benefits enrollment for accuracy and inputted all data into software.
• Assisted with design and implementation of various employee benefits programs.

Communicated with members, representatives, and clients via inbound calls. Supported and guided participants with benefit accounts and claims along with the transaction process. Resolved queries and problems regarding accounts and reset passwords. Facilitated technical advice for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support.

● Achieved 97% score in quality assurance on call report.

● Assessed, planned, and revamped IT infrastructure to align with company objectives, boosting productivity and

profitability.