Summary
Overview
Work History
Education
Skills
Accomplishments
Certifications And Additional Training
Timeline
Generic

Aliyah Patterson

Hattiesburg,MS

Summary

Dedicated and detail-oriented professional with a strong background in customer service, multitasking, and problem-solving in fast-paced environments. Passionate about transitioning into the healthcare field, leveraging skills in organization, communication, and patient support to provide high-quality care. Currently completing health science coursework, gaining foundational knowledge in medical administration, patient coordination, and healthcare procedures. Quick learner with proven adaptability to new systems and a strong ability to work effectively in team settings.

Overview

8
8
years of professional experience

Work History

Loan Servicing Representative

Regions Mortgage
Hattiesburg, MS
08.2021 - Current
  • Managed confidential client records and transactions, ensuring accuracy and compliance with privacy policies
  • Provided exceptional customer service and problem resolution, handling up to 250 inquiries per week in a fast-paced environment
  • Demonstrated strong communication skills when explaining policies, assisting with financial concerns, and guiding clients through their options
  • Remained calm and professional under pressure, handling escalated situations with tact and patience
  • Developed attention to detail by processing sensitive financial information and ensuring records were accurate

Cashier

Magee, MS
08.2019 - 08.2021
  • Assisted customers with inquiries and transactions, ensuring a positive customer experience in a high-traffic environment
  • Managed cash transactions, payment processing, and drawer balancing, showcasing strong attention to detail and accuracy
  • Maintained efficiency in a fast-paced setting, prioritizing multiple tasks while handling customer concerns and checkout procedures
  • Developed strong interpersonal and problem-solving skills when assisting customers with complaints and questions

Server

Popeye's Louisiana Kitchen
Collins, MS
05.2017 - 08.2019
  • Delivered excellent customer service by ensuring orders were accurate and addressing customer concerns promptly
  • Worked efficiently in a fast-paced environment, balancing multiple responsibilities while maintaining a high standard of service
  • Handled cash, credit card transactions, and POS systems, ensuring billing accuracy and proper payment processing

Education

Associate of Arts - Health Sciences

Pearl River Community College
Poplarville, MS
05.2025

Associate of Arts - Business Administration & Management

Jones County Junior College
Ellisville, MS
12.2021

Diploma -

Collins High School
Collins, MS
05.2018

Skills

Strong organizational and time-management skills

Ability to remain calm and professional in high-pressure situations

Medical terminology familiarity and basic patient care knowledge

Experience handling confidential records and documentation

Basic clinical skills (obtained through coursework and self-study)

Strong teamwork, collaboration, and problem-solving abilities

Accomplishments

  • Successfully adapted to new processes and systems, demonstrating an ability to learn quickly and perform under pressure.
  • Recognized for providing excellent client support and maintaining accurate documentation in previous roles.
  • Achieved top ratings for customer satisfaction at Regions Mortgage and Walmart.
  • Dean's List Honoree at Jones County Junior College (2020-2021), showcasing strong academic dedication and work ethic.

Certifications And Additional Training

  • Medical Terminology & Healthcare Systems (Coursework)
  • Limited X-Ray License

Timeline

Loan Servicing Representative

Regions Mortgage
08.2021 - Current

Cashier

08.2019 - 08.2021

Server

Popeye's Louisiana Kitchen
05.2017 - 08.2019

Associate of Arts - Health Sciences

Pearl River Community College

Associate of Arts - Business Administration & Management

Jones County Junior College

Diploma -

Collins High School

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Aliyah Patterson