Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliyah Pitts-Wilder

Oregon,OH

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Member Service Associate

YMCA of Greater Toledo
05.2022 - Current
  • Manage reception area, including greeting visitors, answering phones, and directing calls to appropriate personnel -Practice fiscal solid stewardship in the execution of financial and membership policies and procedures
  • Process and distribute incoming and outgoing mail and packages -Collaborate with all branch staff to ensure service excellence and timely follow-up to all member questions and complaints
  • Accurately process new memberships and program registrations, including cash transactions and maintenance of member records
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Respond to customer calls and emails to answer questions about products and services.
  • Verified customer identification and documentation for compliant transactions.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.

Senior Recruitment Coordinator

Pontoon Solutions
12.2021 - Current
  • Review candidate resume and job history prior to conducting interview
  • Contact candidate to confirm interview with 24 hours of initial scheduling
  • Evaluating client requirements and qualifying candidates by conducting telephone and/or face-to-face interviews according to identified qualification standards
  • Entering and tracking candidate data in various electronic systems and running standard reports as needed
  • Fielding general, straight forward inquiries from candidates and hiring managers; escalating inquiries to senior team members and/or management as necessary
  • Operate and maintain applicant tracking and candidate management systems.
  • Schedule and conduct 50 interviews each week.
  • Collaborate with managers to identify and address employee relations issues.

Registered Behavior Technician/ Trainer

Hopebridge
11.2019 - 07.2021
  • Supported client using principles of applied behavior analysis.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Used Catalyst and Rethink to document patient information, progress notes, and treatment plans.
  • Helping in maintaining overall clinic cleanliness, based on assigned chores
  • Maintaining client safety, by following certified Safety Care procedures
  • Attending monthly training meetings
  • Maintaining client confidentiality by following HIPPA guidelines
  • Maintaining all certification requirements based on BACB guidelines
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Implemented diverse instructional methods, optimizing trainee engagement.

Education

Bachelor - Psychology, Applied Behavior Analysis

BS - Psychology

Capella University
Minneapolis, MN

Skills

  • Customer Service
  • Calm and Professional Under Pressure
  • Best Practices Optimization
  • Reading Comprehension
  • Appointment Scheduling and Confirmation
  • Clear Verbal Communication Skills
  • Facility Tours
  • Performance Goals
  • Advising and Coaching
  • Data Security Techniques
  • Professional Relationships
  • Customer Support
  • Client Interactions
  • Document and Records Management

Timeline

Member Service Associate

YMCA of Greater Toledo
05.2022 - Current

Senior Recruitment Coordinator

Pontoon Solutions
12.2021 - Current

Registered Behavior Technician/ Trainer

Hopebridge
11.2019 - 07.2021

Bachelor - Psychology, Applied Behavior Analysis

BS - Psychology

Capella University

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Aliyah Pitts-Wilder