Aliyah Ramones
Hilton Grand Vacations
Kihei
2
years of professional experience
Dynamic professional with proven leadership qualities and a strong commitment to guest service. Skilled in safety monitoring and multitasking, I fostered a positive environment while securing compliance and satisfaction. I was recognized for enhancing team collaboration and effectively managing group events to maximize customer experiences.
Linkedin: www.linkedin.com/in/aliyah-ramones-58013543a
Work History
Wading Pool Attendant
1 Month- Monitored wading pool area for guest safety and policy compliance.
- Enforced posted rules to maintain orderly, family-friendly pool environment.
- Reported maintenance concerns and safety hazards to supervisors promptly.
- Restocked supplies and organized pool deck for continuous guest use.
- Fostered a positive work environment among colleagues by sharing best practices in communication and teamwork strategies.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Sanitized pool furniture, railings, and surrounding surfaces throughout shift.
- Assisted guests with towels, directions, and pool amenity questions.
Service and Food Champion
1 Year 1 Month- Delivered friendly guest service while processing orders accurately at register and drive-thru
- Prepared menu items following food safety, quality, and portioning standards
- Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
- Efficiently operated point-of-sale systems, handling cash transactions accurately and securely.
- Assisted in training new employees on company procedures, product knowledge, and best practices for exceptional service delivery.
- Maximized customer satisfaction by proactively addressing potential issues, offering suitable solutions and ensuring timely resolution.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Balanced multiple tasks during busy periods while preserving speed and accuracy
- Supported team members by adapting quickly to changing priorities and service demands
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
Education
Bachelor of Science - Marketing
Skills
Safety monitoring
Pool safety monitoring
Guest service
Customer service
Guest assistance
Safety compliance
Activity coordination
Organizational skills
Teamwork and collaboration
Multitasking
Group event management
Timeline
Wading Pool Attendant
Hilton Grand Vacations
06.2026 - 07.2026Read More
Service and Food Champion
Taco Bell
06.2024 - 07.2025Read More
University of Nevada Las Vegas
Bachelor of Science from Marketing
Read More