Aliyah Reaves
Ruskin,FL
Summary
Highly motivated retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
James Martin Jewelers
11.2022 - 02.2024
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Expanded store offerings by keeping abreast of industry trends and sourcing unique pieces that appealed to diverse clientele tastes.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
Style Advisor
Saks Fifth Avenue
03.2019 - 09.2022
- Help maintain a positive flow of sales and provided great customer service
- Reach my sales goal challenges all with maintaining and growing a healthy ADS
- Following all proper protocols to ensure a happy visit from the customer and leaving them with a proud transaction sale.
- Assisted customers in selecting the perfect outfits for special occasions, ensuring a memorable experience.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction.
- Maintained an organized workspace, ensuring all items were properly labeled, tagged, and ready for presentation on the sales floor.
- Conducted in-depth client consultations to identify personal style goals and develop customized wardrobe plans.
- Increased store sales by creating visually appealing merchandise displays and promoting current trends.
- Regularly communicated with returning clients about new arrivals and promotions, fostering long-lasting relationships.
- Collaborated with store management to plan and execute seasonal sales events and promotions.
Assistant Manager
Aldo Groupe - Aldo Shoes
01.2018 - 04.2019
- Maintained store areas in a neat and clean fashion for a professional appeal
- Informed managers and wrote reports of issues with loss prevention and security
- Answered customer quests, provided professional style advise
- Worked with customer service to resolve issues
- Worked overtime shifts during busy periods.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
AA in Business -
STATE COLLEGE OF FLORIDA
Bradenton, FLHigh School Diploma -
BRADEN RIVER HIGH SCHOOL
Bradenton, FL05.2017
Skills
- Merchandising
- Complex Problem-Solving
- Excellent people skills
- Guest Services
- Retail sales
- Sales
- Cash handling
- Customer service
- Property leasing
- Property management
- Retail management
- English
- Loss Prevention
- Mental Health Counseling
- Shift Management
- Supervising Experience
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-solving skills
- Goal-Oriented
- Relationship Building
- Outgoing Personality
- Verbal/written communication
- Client Service
- Store Opening and Closing
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Sales Strategies
- Upselling
- Retail Store Operations
- Adapt to diverse groups
- Guest Relations
- Payment Processing
- Inventory Tracking
- Product Recommendations
- Order Processing
- Display Setup
- Relationship selling
- Sales trends
- Shipment Processing
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Organization
Certification
- Driver's License
- CPR
Additional Information
True hard worker a quick learner. Knowing I would be a great addition to the team, If given the
opportunity I would not disappoint. Personality and attitude is very important in this position, and I do
possess those skills.
Timeline
Sales Associate
James Martin Jewelers
11.2022 - 02.2024
Style Advisor
Saks Fifth Avenue
03.2019 - 09.2022
Assistant Manager
Aldo Groupe - Aldo Shoes
01.2018 - 04.2019
AA in Business -
STATE COLLEGE OF FLORIDA
High School Diploma -
BRADEN RIVER HIGH SCHOOL
- Driver's License
- CPR
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