Aliyah Reed

• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Organized patient records and database to facilitate information storage and retrieval.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Engaged with patients to provide critical information.
• Verified patient insurance eligibility and entered patient information into system.
• Answered 50/100incoming calls, scheduled appointments and filed medical records.

Responded to customer requests for products, services, and company information.

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

Met customer call guidelines for service levels the guideline was 150 calls per day, handle time and productivity.

• Maintained up-to-date knowledge of product and service changes.

• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs. 5/6 residents
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.