Aliyah Rivera
Peoria,AZ
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Customer Service and working in 24/7 uptime environment.
Overview
4
4
years of professional experience
Work History
Support Specialist
One Medical
03.2023 - Current
- Proficient in C-I-CARE methodology for patient-centered interactions.
- Strong virtual communication skills, with a focus on authorizations, referrals, and Medical Records.
- Coordination of care with various partners, including pharmacies and labs.
- Collaboration with providers and administrative teams for urgent tasks.
- Quick adoption of technologies, including Zoom, Slack, Ring Central, and the One Medical App and website.
- Effective communication using the One Medical system (1life) for patient and provider interactions.
Customer service representative
Consumer Cellular
02.2022 - 03.2023
- Managed customer calls, consistently delivering accurate and satisfactory answers to their inquiries and concerns.
- Demonstrated proficiency in de-escalating situations involving dissatisfied customers, ensuring resolution and customer satisfaction.
- Guided callers through troubleshooting processes, assisting them in navigating their phones and online accounts for optimal user experience.
- Conducted thorough reviews of customer or client accounts, providing updates and pertinent information about billing and shipping warranties.
- Collaborated with cross-functional teams to address complex customer issues and ensure seamless resolution.
Sales Representative
Metro PCS
10.2021 - 02.2022
- Successfully processed transactions, including bill payments and inventory sales, ensuring accuracy and efficiency.
- Provided exemplary guest services, assisting customers with inquiries about plans and phones, and guiding them through purchasing decisions.
- Maintained and presented inventory in a neat and organized manner, contributing to an appealing shopping environment.
- Conducted regular cash drawer counts, ensuring accuracy and making timely deposits in the morning for seamless daily operations.
Sales agent (trainee)
Freeway insurance
11.2021 - 01.2022
- Acquired in-depth knowledge about different insurance products, gaining expertise in coverage options, policies, and regulations.
- Successfully completed exams to pass chapters for various insurance products, demonstrating commitment to continuous learning and professional development.
- Assisted customers with inquiries about auto insurance, providing comprehensive and accurate information to address their questions and concerns.
- Conducted thorough insurance assessments and quoted prices, tailoring solutions to meet the individual needs of customers.
Sales associate
Target
05.2021 - 11.2021
- Set up displays and merchandising, ensuring a well-organized and visually appealing shopping environment for guests.
- Provided product expertise and advice to guests, offering personalized recommendations and information.
- Assisted guests on the floor, responding to inquiries and locating products, averaging over 20 interactions per day.
- Conducted inventory checks to maintain accurate stock levels and contribute to efficient supply chain management.
- Supported team members by backing up on POS systems, ensuring smooth and efficient checkout processes.
- Delivered an elevated guest experience, demonstrating empathy and problem-solving skills in the moment.
- Organized the backroom to facilitate easy product retrieval for the floor, optimizing the overall efficiency of the store.
- Assisted guests to fitting rooms, ensuring their needs were met and providing personalized attention.
Sales associate
Target
10.2020 - 01.2021
- Set up displays and merchandising, ensuring a well-organized and visually appealing shopping environment for guests.
- Provided product expertise and advice to guests, offering personalized recommendations and information.
- Assisted guests on the floor, responding to inquiries and locating products, averaging over 20 interactions per day.
- Conducted inventory checks to maintain accurate stock levels and contribute to efficient supply chain management.
- Supported team members by backing up on POS systems, ensuring smooth and efficient checkout processes.
- Delivered an elevated guest experience, demonstrating empathy and problem-solving skills in the moment.
- Organized the backroom to facilitate easy product retrieval for the floor, optimizing the overall efficiency of the store.
- Assisted guests to fitting rooms, ensuring their needs were met and providing personalized attention.
Customer Service Representative
Terminix
04.2020 - 10.2020
- Cultivated and maintained ongoing customer relationships, ensuring customer satisfaction and loyalty.
- Utilized computerized systems for tracking, information gathering, and troubleshooting to enhance service delivery.
- Processed orders, prepared general correspondence, and coordinated with other functions to ensure customers receive the best service possible.
- Acted as the primary customer contact regarding pricing and scheduling inquiries, providing accurate and timely information.
- Handled customer calls and correspondence for service, scheduling, and billing inquiries, resolving issues efficiently.
- Communicated effectively with branch personnel to resolve service and scheduling issues, promoting seamless operations.
- Initiated outbound customer service calls for various campaigns, demonstrating proactive engagement and customer outreach.
- Provided tech line support, addressing technical inquiries and issues to ensure customer satisfaction.
Education
Diploma -
Dysart high school
El Mirage, AZ05.2019
Skills
- Debugging
- Data Collection
- Failure Resolution
- Call Management
- Application Support
- Training and Coaching
- Network Troubleshooting
- Helpdesk Operations
- Remote Support
- Problem Solving
- Active Listening
- Empathy and Patience
- Technical Expertise
- Conflict Resolution
- Time Management
- Decision Making
- Performance Monitoring
- Customer Retention
- Escalation Handling
- Attention to Detail
- Online Chat Support
- Customer Service
- Service Schedule Coordination
- Help Desk Support
- Collaborative Team Player
Personal Information
Title: Customer service
Timeline
Support Specialist
One Medical
03.2023 - Current
Customer service representative
Consumer Cellular
02.2022 - 03.2023
Sales agent (trainee)
Freeway insurance
11.2021 - 01.2022
Sales Representative
Metro PCS
10.2021 - 02.2022
Sales associate
Target
05.2021 - 11.2021
Sales associate
Target
10.2020 - 01.2021
Customer Service Representative
Terminix
04.2020 - 10.2020
Diploma -
Dysart high school