Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Aliyah Robinson

Charlotte,NC
Aliyah Robinson

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Hardworking associate skilled in order fulfillment, warehouse processes and inventory management. Reliable and dependable with 10 years of industry experience. Demonstrated success in contributing to team objectives.

Talented in product lifecycle monitoring and identifying areas of decline and potential growth. Skilled in forecasting product demand and comparing data to purchase requests. Expertise in organization to facilitate product sales and outperform competitors.

Diligent Inventory Specialist with talent for working with diverse product lines and multiple store locations.

Industrious inventory management and planning professional offering 10-year retail background. Knowledgeable about merchandise layouts, sales promotions and customer service. Meticulous attention to detail with creative but disciplined approach to displays.

Overview

6
years of professional experience

Work History

Amazon
Charlotte, NC

Warehouse Associate
02.2022 - Current

Job overview

  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Performed inventory control, such as counting and stocking merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Wrapped pallets in shrink wrap prior to loading.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Frontier Airlines
Philadelphia, PA

Flight Attendant
06.2018 - 12.2021

Job overview

  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

ALLSAINTS NYC
Manhattan, NY

Retail Sales Associate
10.2016 - 06.2018

Job overview

  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Education

Cheyney University of Pennsylvania
Cheyney, PA

N/A from Fashion Merchandising
05.2015

Skills

  • Fashion Industry Knowledge
  • Luxury Apparel
  • Reading Comprehension
  • Sewing Proficiency
  • Cash Counting
  • Active Learning
  • Customer Inquiries
  • Business Operations
  • Wardrobe Organizing
  • Public Interaction
  • Cleanliness and Sanitation
  • Pre-Flight Briefings
  • Greet Guests
  • Brand Promotion
  • Speech Clarity
  • Adult AED and CPR
  • Emergency Care
  • Microsoft Windows
  • Microsoft Office
  • Passenger Behavior Monitoring
  • Status Updates
  • Company Culture and Values
  • Judgment and Decision-Making
  • Passenger Care
  • Critical Thinking
  • Passenger Documentation
  • Emergency Procedures Knowledge
  • Active Listening
  • Medical Emergency Response
  • Service Quality
  • Verbal and Written Communication
  • Company Guidelines
  • Guest Satisfaction
  • Constructive Feedback
  • Lifting and Sorting
  • Stocking and Replenishing
  • Assembly and Production
  • Stockroom Maintenance
  • Shipping and Receiving
  • Labeling and Boxing
  • Product Verification
  • Work Assignments
  • Freight Labeling
  • Legal Requirements
  • Team Meetings
  • Health and Safety
  • Warehouse Operations
  • Microsoft Excel
  • Writing
  • Speaking

Timeline

Warehouse Associate

Amazon
02.2022 - Current

Flight Attendant

Frontier Airlines
06.2018 - 12.2021

Retail Sales Associate

ALLSAINTS NYC
10.2016 - 06.2018

Cheyney University of Pennsylvania

N/A from Fashion Merchandising

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Aliyah Robinson