Aliyah Royal

• Welcome all patients' calls by greeting them in pleasant, professional manner
• Answer telephones; respond to inquiries; resolve issues; schedule patient appointments
• Enter data into computer
• Protect patient privacy by adhering to HIPAA confidentiality guidelines
• Fax/mail documents
• Create chart for new patients
• Retrieve medical records
• Assist in comforting patients
• Assist patients with completion of all necessary forms and documentation
• Build and maintain patient records through use of the practice EMR system
• Build, monitor and maintain physician schedules according to suggested scheduling rubrics
• Acting liaison between rounding physicians in hospital and on-call answering service.
• Manage over 50 high volume of incoming calls from customers, providing outstanding customer service to callers.
• Connects callers with appropriate professional, department, or business.

• Ensure customer satisfaction by greeting and answering their questions.
• Tour departments to ensure it meets the customers' expectations.
• Lead individuals ranging from 15- 45 people.
• Prioritize tasks, execute processes and deliver results within the area toward common store goals
• Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
• Ability to communicate, take direction at all levels, and turn it into action.
• Worked with customer service to handle escalated customer issues.
• Created staff schedules, approved requested time off and updated reports.
• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Delegated daily tasks, addressed employee questions and resolved scheduling issues.
• Initiated timely response to emails, voicemails, and written correspondence.
• Assisted with new hire processing and existing training programs.

Transferred and directed phone calls, guests, and mail to correct staff members.

• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Created and updated records and files to maintain document compliance.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Upsold additional products and services to customers, increasing revenue.
• Performed cash, card and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments and issue receipts.
• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Checked personal identifications during alcohol and tobacco sales.