Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aliyah Royal

Huntington Station,NY

Summary

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Access Representative

St. Josephs Hospital
04.2024 - 07.2025
  • Greet and check in patients, ensuring accurate collection of demographics and insurance information.
  • Educate patients on financial responsibilities, explaining billing processes and payment options.
  • Maintain electronic medical records (EMR) system accuracy by updating patient information and documenting interactions.
  • Assist in the coordination of referrals to specialists or other healthcare facilities as needed.
  • Perform pre-registration activities for upcoming surgeries or procedures, ensuring all necessary documentation is complete.
  • Manage high call volumes in a fast-paced environment while maintaining excellent customer service standards.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information.
  • Create a new patient's chart.
  • Communicate with nurses regarding patient admissions.
  • Schedule bed placement for admitted patients.
  • Collect signatures for admitted patients.
  • Insurance verification
  • Schedule emergency surgeries
  • Send out consults ordered by doctors
  • Collaborate with nurses on lab results and specimen results.
  • Coordinated communication between patients, medical staff, and insurance providers for seamless access to care.

Home Health Aide

home health care
09.2020 - 05.2025
  • Provide personal care and services in their place of residence.
  • Render care to clients such as bathing, dressing, oral hygiene, care of hair and nails, and changing linens.
  • Provide light housekeeping (i.e. laundry, folding clothing, etc.) Provide a clean, healthy, and safe environment.
  • Promote a harmonious, pleasant, attractive, and safe environment.
  • Encourage and assist clients in activities of daily living Promote principles of good nutrition including; planning and preparation of meals, and observing dietary instructions.
  • Observe noticeable changes in the client's condition and notify the Nursing Department immediately.
  • Observe and report changed family or environmental factors.
  • Accompany the client to appointments, on errands, and shopping as appropriate.
  • Document client care as required by the Agency and other third-party payors.
  • Complete and submit all required forms on a weekly basis manner.
  • Participate as appropriate in in-service and education programs of the Agency.

Patient Communications Operator

New York Cancer and Blood Specialists
03.2023 - 01.2024
  • Welcome all patients’ calls by greeting them in a pleasant, professional manner.
  • Answer telephones, respond to inquiries, resolve issues, and schedule, cancel, and unschedule patient appointments.
  • Enter data into the computer.
  • Entering/verifying patients' demographic information.
  • Protect patient privacy by adhering to HIPAA confidentiality guidelines.
  • Submit a prior authorization request.
  • Submit referral requests.
  • Submit pharmacy authorization requests.
  • Fax/mail documents.
  • Create charts for new patients.
  • Retrieve medical records.
  • Assist in comforting patients.
  • Assist patients with the completion of all necessary forms and documentation.
  • Build and maintain patient records through the use of the practice EMR system.
  • Build, monitor, and maintain physician schedules according to suggested scheduling rubrics.
  • Acting as a liaison between rounding physicians in the hospital and the on-call answering service.
  • Manage over 50 high volumes of incoming calls from customers, providing outstanding customer service to callers.
  • Connects callers with appropriate professionals, departments, or businesses.

Paraprofessional for Special Education

US Medical Staffing
01.2023 - 01.2024
  • Work with children individually or in small groups by providing basic instruction on reading, writing, math, and other education-related activities as teachers assign.
  • Assists the teacher in general daily classroom activities, helps special needs students, and cares for their physical, and emotional health and safety, affirming their abilities.
  • Carry out the instructional programs and lessons as developed by the supervising teacher in all learning environments.
  • Assist individual students or groups of students in performing activities initiated by the teacher.
  • Individually or in small groups, reinforce concepts and skills introduced by the teacher in all learning environments.
  • Keep students on task.
  • Implement assistive technology
  • Implement accommodations indicated by the IEP (read tests aloud, take notes, enlarge materials, etc.) as directed by the special education teacher.

Overnight Associate

BJ's Wholesale Club
07.2022 - 10.2023
  • Stocks, rotates, and stores general merchandise and/or food.
  • Ensures that all merchandise is fully stocked.
  • Maintains display signage for all products. Creates labels and/or applies merchandise sales tags to items.
  • Ensures all product labels and price tags are clear and visible.
  • Handles damaged goods and spoiled products in accordance with company policies and procedures.

Team Leader/Supervisor

Walmart-Commack
12.2021 - 01.2023
  • Ensure customer satisfaction by greeting and answering their questions.
  • Tour departments to ensure it meets the customers' expectations.
  • Lead individuals ranging from 15- 45 people.
  • Prioritize tasks, execute processes and deliver results within the area toward common store goals
  • Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
  • Ability to communicate, take direction at all levels, and turn it into action.
  • Worked with customer service to handle escalated customer issues.
  • Created staff schedules, approved requested time off and updated reports.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Initiated timely response to emails, voicemails, and written correspondence.
  • Assisted with new hire processing and existing training programs.

Education

Bachelor of Science - Respiratory

Molloy University
Rockville Centre, NY
06-2027

Some College (No Degree) - Phlebotomy

Ideal School of Allied Healthcare
Hauppauge, NY

Nursing

Medgar Evers College
Brooklyn, NY
06.2022

High School Diploma -

Martin Van Buren High School
Queens, NY
06.2019

Skills

  • Patient monitoring, Call center, Quality assurance, HIPAA, Internal Communications, Customer Retention, Medical Office Experience, Patient Care, Professional Relationships, EMR systems, Medical records, Home Care, Typing, Customer Support, Phlebotomy, Customer service, Data Entry, Quality control, Critical Thinking, Complex Problem-Solving, Special Education, Medical terminology, Experience Administering Injections, Customer Experience, EHR systems, Documentation review, Medical scheduling (2 years), Venipuncture, Scheduling, Administrative Support, Payroll, Experience with Children
  • Insurance verification
  • Customer service
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Appointment scheduling
  • Registration and admissions

Certification

Certified Phlebotomy Technician, Driver's License, Certified Home Health Aide

Timeline

Patient Access Representative

St. Josephs Hospital
04.2024 - 07.2025

Patient Communications Operator

New York Cancer and Blood Specialists
03.2023 - 01.2024

Paraprofessional for Special Education

US Medical Staffing
01.2023 - 01.2024

Overnight Associate

BJ's Wholesale Club
07.2022 - 10.2023

Team Leader/Supervisor

Walmart-Commack
12.2021 - 01.2023

Home Health Aide

home health care
09.2020 - 05.2025

Bachelor of Science - Respiratory

Molloy University

Some College (No Degree) - Phlebotomy

Ideal School of Allied Healthcare

Nursing

Medgar Evers College

High School Diploma -

Martin Van Buren High School

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