Aliyah Saunders
Chesapeake,Virginia
Summary
I am devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Shift Manager
ORF3 FC Sortation Center
Suffolk, VA
07.2022 - Current
- Ensuring staffing
- Monitoring and auditing metrics and rates
- Customer service
- Checking quality of inventory
- Operating on the floor
- Fixing technical issues
- Problem Solving
- Analyzing data
- Packaging inventory
- Assisting in leadership
- Shift leader
- Creating projects
- End of shift reports.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Prepared operations data to produce comprehensive reports to management.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reinforced rules to promote superior employee performance.
- Resolved conflicts between staff members in a professional manner.
Driver Assistant
On Road Team, Amazon Logistics
Chesapeake, VA
09.2018 - 07.2022
- Debrief Driver Associates at the End of Their Shifts
- Monitor Routes in Cortex with Missing Packages And Or Behind Routes
- Perform All Tasks in a Timely Manner
- Maintain An Organized and Clean Workspace
- Assist Other Team Members and Mangers with Various Tasks When Needed
- Assist And Or Write Reports
- Exhibit the Utmost Respect and Professionalism
- Exhibit Discretion and Sensitivity in Regards to Amazon Internal Information.
- Provided assistance to drivers with loading and unloading packages and other materials.
- Documented delivery information, updating after each stop.
- Maintained accurate records of deliveries, including times and destinations.
- Notified supervisor of any damage incurred during transit or delivery process.
Customer Service Associate
Kohls Incorporated
Chesapeake, VA
08.2019 - 07.2020
- Provide Troubleshooting and Technical Assistance to Customers
- Assess the Customer's Needs and Translation Into Solutions
- Coordinate with Customers to Resolve Any Billing Inquiries
- Act as the First Point of Contact for Customers Seeking help with Products or Technical Issues
- Achieve Daily Sales Goals.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Maintained knowledge of current sales promotions and new product releases.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Cashier Team Lead
Big Lots
Chesapeake, VA
06.2018 - 07.2019
- Counted and balanced cashier drawers.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Built and maintained productive relationships with employees.
- Maintained work area and kept cash drawer organized.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Ensured compliance with all safety regulations while performing tasks.
- Answered customer questions and provided store information.
- Scanned items and checked pricing on cash register for accuracy.
- Processed refunds for worn, damaged and broken merchandise.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted cashiers with resolving customer complaints and inquiries.
Education
High School Diploma -
Oscar Frommel Smith High School
Chesapeake, VA06-2018
Skills
- Time Management
- Customer Service
- Leadership
- Microsoft Office Suite/ Microsoft Excel
- Apple Macintosh
- Basic Book Keeping
- Basic Organizational Management
- Interpersonal/Social Communication
- Avid Learner
- Equipment Troubleshooting
- Safety Compliance
- Staff Development
- Training and Mentoring
- Interpersonal Skills
- Energetic and Enthusiastic
- Delegating Work
- Operations Management
- Schedule Management
- Handling Customer Complaints
- Documentation and Reporting
References
Excellent References Available Upon Request
Timeline
Shift Manager
ORF3 FC Sortation Center
07.2022 - Current
Customer Service Associate
Kohls Incorporated
08.2019 - 07.2020
Driver Assistant
On Road Team, Amazon Logistics
09.2018 - 07.2022
Cashier Team Lead
Big Lots
06.2018 - 07.2019
High School Diploma -
Oscar Frommel Smith High School
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