I am devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Shift Manager
ORF3 FC Sortation Center
Suffolk, VA
07.2022 - Current
Ensuring staffing
Monitoring and auditing metrics and rates
Customer service
Checking quality of inventory
Operating on the floor
Fixing technical issues
Problem Solving
Analyzing data
Packaging inventory
Assisting in leadership
Shift leader
Creating projects
End of shift reports.
Enforced company policies, answered coworkers' questions and trained new personnel.
Managed the scheduling of staff shifts to ensure adequate coverage at all times.
Prepared operations data to produce comprehensive reports to management.
Directed and led employees and team members on effective operations, methods and procedures.
Reinforced rules to promote superior employee performance.
Resolved conflicts between staff members in a professional manner.
Driver Assistant
On Road Team, Amazon Logistics
Chesapeake, VA
09.2018 - 07.2022
Debrief Driver Associates at the End of Their Shifts
Monitor Routes in Cortex with Missing Packages And Or Behind Routes
Perform All Tasks in a Timely Manner
Maintain An Organized and Clean Workspace
Assist Other Team Members and Mangers with Various Tasks When Needed
Assist And Or Write Reports
Exhibit the Utmost Respect and Professionalism
Exhibit Discretion and Sensitivity in Regards to Amazon Internal Information.
Provided assistance to drivers with loading and unloading packages and other materials.
Documented delivery information, updating after each stop.
Maintained accurate records of deliveries, including times and destinations.
Notified supervisor of any damage incurred during transit or delivery process.
Customer Service Associate
Kohls Incorporated
Chesapeake, VA
08.2019 - 07.2020
Provide Troubleshooting and Technical Assistance to Customers
Assess the Customer's Needs and Translation Into Solutions
Coordinate with Customers to Resolve Any Billing Inquiries
Act as the First Point of Contact for Customers Seeking help with Products or Technical Issues
Achieve Daily Sales Goals.
Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Performed needs analysis and presented options based on findings to help customers make decisions.
Maintained knowledge of current sales promotions and new product releases.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Cashier Team Lead
Big Lots
Chesapeake, VA
06.2018 - 07.2019
Counted and balanced cashier drawers.
Provided guidance to cashiers on how to accurately ring up customers' purchases.
Built and maintained productive relationships with employees.
Maintained work area and kept cash drawer organized.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Ensured compliance with all safety regulations while performing tasks.
Answered customer questions and provided store information.
Scanned items and checked pricing on cash register for accuracy.
Processed refunds for worn, damaged and broken merchandise.
Supported other teams when necessary, such as stocking shelves or bagging groceries.
Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Assisted cashiers with resolving customer complaints and inquiries.
Education
High School Diploma -
Oscar Frommel Smith High School
Chesapeake, VA
06-2018
Skills
Time Management
Customer Service
Leadership
Microsoft Office Suite/ Microsoft Excel
Apple Macintosh
Basic Book Keeping
Basic Organizational Management
Interpersonal/Social Communication
Avid Learner
Equipment Troubleshooting
Safety Compliance
Staff Development
Training and Mentoring
Interpersonal Skills
Energetic and Enthusiastic
Delegating Work
Operations Management
Schedule Management
Handling Customer Complaints
Documentation and Reporting
References
Excellent References Available Upon Request
Timeline
Shift Manager
ORF3 FC Sortation Center
07.2022 - Current
Customer Service Associate
Kohls Incorporated
08.2019 - 07.2020
Driver Assistant
On Road Team, Amazon Logistics
09.2018 - 07.2022
Cashier Team Lead
Big Lots
06.2018 - 07.2019
High School Diploma -
Oscar Frommel Smith High School
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