Summary
Overview
Work History
Education
Skills
References
Timeline
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Aliyah Saunders

Chesapeake,Virginia

Summary

I am devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Overview

6
6
years of professional experience

Work History

Shift Manager

ORF3 FC Sortation Center
Suffolk, VA
07.2022 - Current
  • Ensuring staffing
  • Monitoring and auditing metrics and rates
  • Customer service
  • Checking quality of inventory
  • Operating on the floor
  • Fixing technical issues
  • Problem Solving
  • Analyzing data
  • Packaging inventory
  • Assisting in leadership
  • Shift leader
  • Creating projects
  • End of shift reports.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Prepared operations data to produce comprehensive reports to management.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reinforced rules to promote superior employee performance.
  • Resolved conflicts between staff members in a professional manner.

Driver Assistant

On Road Team, Amazon Logistics
Chesapeake, VA
09.2018 - 07.2022
  • Debrief Driver Associates at the End of Their Shifts
  • Monitor Routes in Cortex with Missing Packages And Or Behind Routes
  • Perform All Tasks in a Timely Manner
  • Maintain An Organized and Clean Workspace
  • Assist Other Team Members and Mangers with Various Tasks When Needed
  • Assist And Or Write Reports
  • Exhibit the Utmost Respect and Professionalism
  • Exhibit Discretion and Sensitivity in Regards to Amazon Internal Information.
  • Provided assistance to drivers with loading and unloading packages and other materials.
  • Documented delivery information, updating after each stop.
  • Maintained accurate records of deliveries, including times and destinations.
  • Notified supervisor of any damage incurred during transit or delivery process.

Customer Service Associate

Kohls Incorporated
Chesapeake, VA
08.2019 - 07.2020
  • Provide Troubleshooting and Technical Assistance to Customers
  • Assess the Customer's Needs and Translation Into Solutions
  • Coordinate with Customers to Resolve Any Billing Inquiries
  • Act as the First Point of Contact for Customers Seeking help with Products or Technical Issues
  • Achieve Daily Sales Goals.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Maintained knowledge of current sales promotions and new product releases.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Cashier Team Lead

Big Lots
Chesapeake, VA
06.2018 - 07.2019
  • Counted and balanced cashier drawers.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Built and maintained productive relationships with employees.
  • Maintained work area and kept cash drawer organized.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Ensured compliance with all safety regulations while performing tasks.
  • Answered customer questions and provided store information.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed refunds for worn, damaged and broken merchandise.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Assisted cashiers with resolving customer complaints and inquiries.

Education

High School Diploma -

Oscar Frommel Smith High School
Chesapeake, VA
06-2018

Skills

  • Time Management
  • Customer Service
  • Leadership
  • Microsoft Office Suite/ Microsoft Excel
  • Apple Macintosh
  • Basic Book Keeping
  • Basic Organizational Management
  • Interpersonal/Social Communication
  • Avid Learner
  • Equipment Troubleshooting
  • Safety Compliance
  • Staff Development
  • Training and Mentoring
  • Interpersonal Skills
  • Energetic and Enthusiastic
  • Delegating Work
  • Operations Management
  • Schedule Management
  • Handling Customer Complaints
  • Documentation and Reporting

References

Excellent References Available Upon Request

Timeline

Shift Manager

ORF3 FC Sortation Center
07.2022 - Current

Customer Service Associate

Kohls Incorporated
08.2019 - 07.2020

Driver Assistant

On Road Team, Amazon Logistics
09.2018 - 07.2022

Cashier Team Lead

Big Lots
06.2018 - 07.2019

High School Diploma -

Oscar Frommel Smith High School
Aliyah Saunders