Aliyah serrano
Fort Worth
Summary
Expert in enhancing customer satisfaction and streamlining operations, blending strong multitasking abilities with exceptional team coordination skills. Achieved significant improvements in efficiency and service quality, leveraging expertise in cash handling and problem-solving.
Early graduate with foundational knowledge and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
Work History
Shift Leader
Taco Bell
08.2024 - 02.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Front of House Employee
Del Norte Cafe
08.2023 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Crew Member
Dairy Queen
01.2021 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Godley Highschool
Godley, TX01.2023
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Cash handling proficiency
- Attention to detail
- Basic math
- Foreign language skills
- Food safety knowledge
- New staff training
- Cleaning and organization
- Food and beverage service
Languages
Spanish
Limited Working
Timeline
Shift Leader
Taco Bell
08.2024 - 02.2025
Front of House Employee
Del Norte Cafe
08.2023 - 11.2024
Crew Member
Dairy Queen
01.2021 - 08.2023
High School Diploma -
Godley Highschool