Aliyah Steward
SIERRA VISTA,AZ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dennys Restaurant
SIERRA VISTA, AZ
11.2023 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Baker's Assistant
Nothing Bundt Cakes
Colorado Springs, CO
01.2022 - 09.2023
- Operated ovens to bake bread, cakes, and other pastries.
- Measured ingredients accurately to ensure quality products.
- Ensured that all food safety regulations were followed correctly.
- Monitored temperatures of ovens throughout the baking process.
- Inspected finished products for quality assurance purposes.
- Communicated effectively with team members to ensure efficient workflow.
- Provided excellent customer service when taking orders at the counter.
- Met with customers to discuss needed bakery items and take orders.
Customer Service Representative
Pizza Hut
SIERRA VISTA, AZ
11.2021 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Tombstone High School
Tombstone, AZ06-2021
Skills
- Consultative Sales
- Complaint resolution
- Product Knowledge
- High-energy attitude
- Follow-up skills
- Customer Relations
- Critical Thinking
Timeline
Customer Service Representative
Dennys Restaurant
11.2023 - 10.2024
Baker's Assistant
Nothing Bundt Cakes
01.2022 - 09.2023
Customer Service Representative
Pizza Hut
11.2021 - 12.2022
High School Diploma -
Tombstone High School