Aliyah Towner
Ocean Springs,MS
Summary
Motivated and detail-oriented customer service professional with strong communication and problem-solving skills. Experienced in providing high-quality virtual support, resolving client concerns efficiently, and building strong customer relationships. Skilled in handling inquiries, managing sales transactions, and delivering exceptional service in fast-paced remote environments. Dedicated to maintaining Apple’s standards of excellence and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Remote / Freelance
01.2022 - Current
- Provided phone, chat, and email support to customers, resolving product and service inquiries.
- Assisted with troubleshooting Apple devices and services while ensuring positive user experiences.
- Managed multiple customer interactions simultaneously with professionalism and empathy.
- Documented all customer interactions accurately in CRM systems to ensure continuity of care.
Sales Associate
Global Life Insurance
01.2020 - 01.2022
- Achieved sales targets by effectively applying product knowledge and enhancing customer engagement.
- Executed order processing, returns, and payment handling with high accuracy and attention to detail.
- Earned recognition for consistently contributing to team sales success and receiving positive feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate of Arts - undefined
Mississippi Gulf Coast Community College (MGCCC)
Skills
- Customer Service & Support
- Remote & Phone-Based Assistance
- Sales & Upselling Techniques
- CRM Systems & Data Entry
- Technical Troubleshooting (Apple Ecosystem)
- Communication & Conflict Resolution
- Time Management & Multitasking
- Team Collaboration in Remote Settings
- Apple iOS & macOS
- Microsoft Office
- Google Workspace
- CRM Platforms (Zendesk, Salesforce)
- Virtual Communication Tools (Zoom, Teams, Slack)
Timeline
Customer Service Representative
Remote / Freelance
01.2022 - Current
Sales Associate
Global Life Insurance
01.2020 - 01.2022
Associate of Arts - undefined
Mississippi Gulf Coast Community College (MGCCC)