Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Aliyah Velez

Perth Amboy,New Jersey

Summary

Communications major with a minor in Human Resources and hands-on experience in administrative support, customer relations, and education. Strong in professional written and verbal communication, scheduling, documentation, and supporting diverse populations. Brings a detail-oriented, people-focused approach to organizational operations, with the ability to contribute to employee support, coordination, and internal communication efforts.

Overview

6
6
years of professional experience

Work History

Substitute Teacher

05.2024 - Current
  • Supported diverse classrooms by maintaining professional learning environments and clear communication
  • Collaborated with teachers and staff to implement lesson plans and support student needs
  • Documented student behavior and progress for administrative follow-up
  • Built rapport with students, staff, and administrators

BDC Service Representative

Reydel Volkswagen
Edison, New Jersey
12.2022 - 01.2024
  • Managed high-volume inbound and outbound communications
  • Scheduled appointments and maintained accurate records
  • Provided customer support and resolved concerns professionally
  • Coordinated between departments to ensure service efficiency

Teacher's Assistant

Leading Edge
09.2022 - 03.2023
  • Assisted lead teacher with lesson planning and classroom organization
  • Provided individualized student support
  • Maintained confidential student information
  • Supported a positive and inclusive learning environment

Server

Bahama Breeze
Woodbridge, New Jersey
01.2021 - 12.2022
  • Delivered consistent customer service in a fast-paced environment
  • Resolved guest concerns calmly and professionally
  • Managed multiple priorities while maintaining accuracy

Sales

Metro PCS
Perth Amboy, New Jersey
11.2019 - 01.2021
  • Educated customers on products and services
  • Built relationships to meet customer needs
  • Met sales and service goals through consultative communication

Education

Bachelor of Arts - Communications, Minor in Human Resources

Rutgers University
New Brunswick, New Jersey, NJ
01-2027

Associate in Arts (A.A) - Liberal Arts

Middlesex College
Edison, NJ
05.2024

Skills

  • Professional Written & Verbal Communication
  • Employee Relations & Support
  • Recruiting & Onboarding Assistance
  • Scheduling & Coordination
  • Confidential Information Handling
  • Documentation & Record Keeping
  • Conflict Resolution
  • Interpersonal Communication
  • Administrative Support
  • Email & Business Correspondence
  • Organizational Communication
  • Time Management
  • Attention to Detail
  • Microsoft Word
  • Microsoft Excel
  • Google Docs & Google Sheets
  • Customer & Employee Service
  • Problem Solving
  • Team Collaboration
  • Adaptability

Accomplishments

Phi Theta Kappa

Timeline

Substitute Teacher

05.2024 - Current

BDC Service Representative

Reydel Volkswagen
12.2022 - 01.2024

Teacher's Assistant

Leading Edge
09.2022 - 03.2023

Server

Bahama Breeze
01.2021 - 12.2022

Sales

Metro PCS
11.2019 - 01.2021

Bachelor of Arts - Communications, Minor in Human Resources

Rutgers University

Associate in Arts (A.A) - Liberal Arts

Middlesex College
Aliyah Velez